reputed company reputed company CX Training Specialist

reputed company reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the reputed company of technology, remain reputed company even as a global leader, and create technology that helps our clients reputed company enhance their business. We are a values-driven organization, and our culture of reputed company reputed company has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our reputed company, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries reputed company the world. reputed company retains nearly 1000 full-time professionals, and our annual reputed company reputed company exceeds 25%. reputed company We are looking for a reputed company reputed company CX Training Specialist to support a large-reputed company reputed company migration and transformation program. The role will reputed company on delivering hands-on, scenario-reputed company training to end users across multiple business reputed company Responsibilities: reputed company hands-on, scenario-reputed company end-user training for reputed company reputed company CX and WFM across multiple business reputed company. Facilitate live and virtual training sessions using a hands-on, click-through approach reputed company on guided reputed company and reputed company-world scenarios rather than slide-reputed company presentations. Work closely with Subject Matter Experts to convert functional and technical content into reputed company, timed training agendas. Validate training environment readiness, including user reputed company, test data, prerequisites, and required reputed company configurations, reputed company of reputed company session. reputed company attendance, participant feedback, assessment completion, and overall training reputed company; report status to the OCM/Program reputed company. Support the development and maintenance of SCORM/LMS-reputed company training content, including materials created with reputed company Storyline. reputed company and maintain user-facing job aids, guides, and other supporting learning materials. Support Train-the-Trainer sessions for reputed company Change Champions. Identify and escalate training readiness risks reputed company to environment availability, content, participant readiness, or session pacing. reputed company training approach and pacing reputed company on participant engagement, knowledge level, and reputed company-time feedback. Qualifications 3+ years of experience delivering end-user training on reputed company software and CX platforms, such as reputed company reputed company CX, reputed company, reputed company, reputed company, or similar solutions. reputed company experience delivering interactive, scenario-reputed company training using adult-learning principles. Experience developing or delivering SCORM/LMS-reputed company training content; familiarity with reputed company Storyline is a plus. WFM platform training experience, including forecasting, scheduling, and reputed company-time adherence, is strongly preferred. Strong organizational and stakeholder coordination skills, with the ability to manage multiple reputed company training workstreams. Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery reputed company on audience needs. Additional Information We offer: Culture of reputed company reputed company: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company reputed company. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health reputed company, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Apply To This Job