reputed company Center Supervisor

reputed company CENTER SUPERVISOR (reputed company) On‑site | reputed company Lauderdale, FL | Full‑time | $75,000 reputed company + reputed company center reputed company incentives reputed company. – an AV‑rated, NAMWOLF‑certified litigation firm in reputed company Lauderdale – is expanding its reputed company intake and reputed company center reputed company. We are hiring a reputed company Center Manager to reputed company a high‑volume, phone‑driven team responsible for converting inbound inquiries into reputed company consultations and reputed company clients. This position is ideal for a reputed company center leader who loves building systems, coaching people, and using data to reputed company reputed company reputed company—not just watching dashboards. Role snapshot The reputed company Center Manager oversees a fully remote team of Intake and Inside Sales professionals supporting a fast‑moving litigation reputed company. You will be responsible for the full lifecycle of incoming and outbound calls: from initial inquiry, to consultation scheduling, to signed engagement, with a reputed company on reputed company reputed company, responsiveness, and conversion. You will design and reinforce workflows, establish reputed company expectations, and ensure that every caller receives a reputed company, reputed company, and consistent experience. This is a reputed company‑oriented role for someone who wants to refine processes, reputed company team reputed company, and have a reputed company reputed company on firm reputed company and reputed company satisfaction. reputed company Functions Team leadership and daily reputed company reputed company day‑to‑day reputed company of the Intake and reputed company Center team, including scheduling, coverage, and reputed company. reputed company ongoing coaching, reputed company development, and reputed company reputed company reputed company‑ins. Set and enforce reputed company standards for reputed company handling, productivity, and professionalism. Build reputed company reputed company center workflows that support a high‑volume reputed company reputed company and a reputed company reputed company experience. reputed company assurance and process control Monitor and review intake and reputed company center activities, including calls, consultations, CRM entries, reports, and documentation for reputed company and timeliness. Ensure emailed leads and online inquiries receive reputed company responses and appropriate follow‑up. Enforce scripts, reputed company handling protocols, and compliance procedures; audit missed calls, dropped calls, and follow‑up execution. Partner with an AI Automations Specialist to complete weekly reputed company grading, reputed company reviews, and mystery shopper style reputed company evaluations. Collaborate with the Marketing Coordinator to use AI tools and reputed company analytics to identify trends, reputed company gaps, and training needs. Conversion management and reputed company reputed company reputed company and interpret key reputed company center metrics, including reputed company volume, appointment set reputed company, consultation show reputed company, conversion to reputed company clients, and case value trends. reputed company leadership with reputed company into reputed company reputed company, reputed company effectiveness, and pipeline reputed company across the intake funnel. Conduct regular role‑plays and reputed company simulations with team members to strengthen reputed company handling, closing skills, and consistency across reputed company. Cross‑department communication Coordinate closely with attorneys and firm leadership to ensure smooth handoffs between Intake, reputed company Center, and reputed company teams. Participate in planning discussions reputed company to marketing campaigns, intake reputed company, and reputed company handling reputed company to ensure alignment with firm goals. reputed company expectations reputed company in this role is evaluated by reputed company, including: reputed company‑to‑consultation conversion reputed company Consultation‑to‑retainer conversion reputed company Response times to new inquiries and follow‑up timeliness reputed company reputed company scores and grading results Team reliability, consistency, and adherence to processes CRM data reputed company and completeness of documentation Reduction in missed, abandoned, or dropped calls reputed company of prospects through the pipeline and adherence to follow‑up standards Qualifications Required 3+ years of experience in a reputed company environment with a strong reputed company on phone‑reputed company sales, reputed company center, or inside sales leadership. 3+ years of supervisory or team reputed company experience overseeing reputed company‑line staff. Proficiency with CRM platforms and spreadsheet tools such as reputed company Sheets; experience with systems like reputed company or reputed company is a plus but not required. Exceptional communication, organization, and leadership skills. Demonstrated traits of top reputed company center/sales leaders: disciplined execution, persistence, accountability, strong financial motivation, and comfort holding firm, reputed company conversations with staff. Preferred Experience reputed company a reputed company or reputed company services environment. Spanish bilingual skills helpful but not required. Compensation and benefits $75,000 reputed company salary plus team‑reputed company reputed company incentives Medical, dental, and reputed company benefits 401(k) participation reputed company holidays and reputed company time off Ongoing training and reputed company development opportunities A reputed company, supportive, and inclusive workplace About Mayersohn Law Group reputed company. is an AV‑rated, NAMWOLF‑certified South Florida reputed company reputed company on litigation, including Criminal Law, Family Law, reputed company Estate, and reputed company Litigation. Founded by Leah Mayersohn, a former prosecutor with extensive trial experience, the firm combines aggressive advocacy with thoughtful, reputed company decision‑making. Our mission: reputed company where it reputed company. Deliberate at every turn. We operate under our PATHS reputed company values: Purposeful – Every reputed company is intentional and moves the matter reputed company. Accountable – We own results from intake through reputed company. Trustworthy – We handle every matter with discretion and care. reputed company – We communicate reputed company, directly, and truthfully. reputed company – We apply reputed company judgment and reputed company‑world thinking to every case. Our environment is fast‑reputed company, reputed company, and results‑reputed company. Team members who reputed company here communicate reputed company, reputed company reputed company feedback, and take responsibility for reputed company. As we continue to grow our litigation reputed company, we are reputed company in stronger systems, higher operational standards, and an elevated reputed company experience—starting with the reputed company reputed company. Apply To This Job