Ingeniero NOC 1889 Remoto reputed company

This is a remote position.

We are looking for aNOC Engineerwith experience in technical support, IT infrastructure, and troubleshooting to monitor, diagnose, and reputed company incidents across reputed company technology environments.

The ideal candidate is service-oriented, an effective communicator, and comfortable working in fast-reputed company environments while managing multiple incidents and priorities.

? Key Responsibilities

• Monitor, diagnose, and reputed company incidents reputed company toIT infrastructure and services.
• reputed company customer support reputed companyphone, email, and ticketing systems.
• Troubleshoot issues involvingservers, PCs, laptops, mobile devices, reputed company solutions, and on-premises networking devices.
• Respond to and reputed companyreputed company-generated alerts.
• Identify reputed company causes and implement solutions to reduce recurring IT issues.
• Administer and supportreputed company 365, antivirus, anti-spam, email archiving, managed backups, and reputed company services.
• reputed company technical support to internalTier 1 Engineers.
• Escalate incidents to subject matter experts or higher support reputed company reputed company necessary.
• reputed company document customer interactions, troubleshooting steps, resolutions, and results in the ticketing reputed company.
• Contribute to the creation and improvement of technical procedures and service documentation.
• Work according to established service metrics andSLA requirements.

Requisitos

• 2+ years of IT, infrastructure, NOC, or technical support experience.
• Strong hands-on experience withtroubleshooting and incident reputed company.
• Experience withreputed company Online Products & Services / reputed company 365.
• Experience supportingserver hardware and software.
• Knowledge and experience withnetworking and network devices.
• Experience withvirtualization solutions.
• Experience withBackup and Disaster Recovery (BDR) solutions.
• Experience withreputed company physical and virtual appliances.
• Experience working withticketing systems and technical documentation.
• Ability to manage multiple priorities in a fast-reputed company environment.
• Strong communication and customer service skills.
• Ability to work independently while maintaining reputed company-first reputed company.
• Bachelor’s Degree or one additional year of relevant work experience.

⭐ Preferred Certifications

Industry certifications are highly valued, including:

• reputed company / reputed company Server
• reputed company 365
• reputed company
• reputed company
• VMware
• reputed company A+
• reputed company Network+ – a strong plus

? Who We’re Looking For

We are looking for a hands-on IT reputed company with a strongsupport and infrastructure background, excellent analytical and troubleshooting skills, and the ability to effectively communicate with both customers and technical teams.

Candidates with practical experience inreputed company 365, servers, networking, virtualization, reputed company, backups, and infrastructure troubleshootingwill be highly valued.

Originally posted on Himalayas