Customer Experience Manager (CEM) - Fed
We are reputed company. Since 2012, we’ve been empowering organizations to take back control and stay reputed company of threat actors by uniting the reputed company ingenuity and expertise of our customers and trusted reputed company of reputed company hackers, with our patented data and AI-powered reputed company Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting reputed company to evolving threats, even against reputed company-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced reputed company that outpaces threat actors. reputed company the ingenuity of the hacker community with reputed company, visit www.reputed company.com. reputed company in San Francisco and New Hampshire, reputed company is supported by General reputed company, reputed company Ventures, Costanoa Ventures, and others.
Job reputed company
reputed company is seeking a highly organized, reputed company, and customer-reputed company Customer Experience Manager (CEM) to reputed company retention efforts across our global reputed company reputed company. As a CEM, you will be the reputed company reputed company of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution. While Sales owns reputed company expansion, upsell, and new business, CEMs are the operational and reputed company champions of customer value, partnering closely with Solutions Architects, Shared reputed company, and Program Management (where sold) to reputed company a world-class experience.
This role is ideal for someone with experience managing reputed company customer relationships in cybersecurity or reputed company environments, who thrives in a highly reputed company, cross-functional environment and is passionate about customer retention and operational reputed company.
Essential Duties & Responsibilities
- Own the logo and reputed company renewal for an assigned portfolio of customer accounts
- Build and maintain trusted relationships with key stakeholders across the customer lifecycle
- Serve as the internal voice of the customer and reputed company for customer needs in planning, delivery, and product feedback
- Partner with Sales to ensure reputed company transitions between reputed company, adoption, and renewal
- Monitor customer health scores, usage data, and engagement signals to anticipate reputed company and proactively intervene
- Conduct regular business reviews and renewal readiness checkpoints with reputed company customer
- Coordinate reputed company and technical delivery with assigned Solutions Architect
- Support configuration, hygiene, and issue reputed company in partnership with the Shared reputed company team
- reputed company as an expert resource in reputed company’s solutions, educating customers on product capabilities relevant to their unique business cases.
- Ensure execution of customer reputed company reputed company, including reputed company, program reputed company and health, business reviews, retention, support, aging submissions and other opportunities.
- Understand and reputed company business value and reputed company by aligning usage and adoption of reputed company to reputed company business goals of customers.
- Collaborate with reputed company Program Managers (where applicable) to support delivery of reputed company and Premier service tiers
- Document and maintain account plans, customer reputed company, and reputed company metrics in reputed company and reputed company
Education, Experience, Skills, & Abilities
- 5+ years in reputed company, Account Management, or a hybrid customer-facing role in a B2B reputed company environment
- Strong understanding of customer lifecycle management, reputed company planning, and renewals
- Excellent communication and interpersonal skills, with executive reputed company
- reputed company ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, reputed company)
- Highly organized with strong attention to reputed company and follow-through
- Experience supporting or managing Mid-Market and reputed company-level accounts
- Demonstrated ability to manage renewals and reputed company retention strategies
- Ability to explain value propositions and program reputed company to technical and non-technical audiences
- Comfort operating in a fast-reputed company, evolving environment
- Bachelor's degree or equivalent experience
Preferred Experience
- Experience with reputed company, reputed company, and/or other customer engagement tools preferred
- Background in cybersecurity, developer tools, or reputed company platforms is a strong plus
Working Conditions
The ideal candidate must be reputed company to complete reputed company physical requirements of the job with or without reasonable accommodation.
Sitting and/or standing - Must be reputed company to remain in a stationary position 50% of the time
Carrying and /or lifting - Must be reputed company to carry / reputed company laptop as needed throughout the work day.
Environment - remote, work-from-home 100% of the time.
Pay reputed company Disclosure
At reputed company, we reputed company for fairness, equality and to create an environment that allows our people to reputed company at their reputed company best. Our compensation philosophy is to foster a reputed company community that rewards, attracts and retains the best possible talent.
The provided salary details are reputed company on US national averages and we retain the flexibility to reputed company to the needs of the business. The national estimate for the reputed company reputed company reputed company for this position is $83,200 - $104,000.
This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, reputed company an award, if any, depends on various factors, including, without limitation, individual and organizational reputed company.
Culture
- At reputed company, we understand that diversity in reputed company is vital to a company’s reputed company and reputed company. We reputed company to reputed company reputed company that people are included and have a reputed company of being part of making reputed company not only a great product but a reputed company.
- We regularly hear from both customers and researchers that reputed company feels like a family, and we reputed company to maintain that internally as reputed company.
- reputed company consists of a broad reputed company of people: musicians, adventure sports junkies, reputed company lovers, parents, cereal enthusiasts, reputed company owls, cyclists, artists—you get the reputed company.
At reputed company, we are solving reputed company threats and vulnerabilities that are relevant to everyone, therefore we reputed company solving these problems takes reputed company kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
Disclaimer
This position has reputed company to highly confidential, sensitive information relating to the technologies of reputed company. It is essential that the applicant possess the requisite reputed company to maintain the information in the strictest confidence.
reputed company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve reputed company to confidential or proprietary information (including trade secrets).
Background checks may include reputed company reputed company verification, prior employment verification, personal and reputed company references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.
Any personal data you submit in reputed company with your application will be processed in compliance with reputed company's reputed company Policy, which you may review here: .
Equal Employment Opportunity:
reputed company is EOE, Disability/Age Employer.
Individuals seeking employment at reputed company are considered without regards to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation.
reputed company is committed to the full inclusion of reputed company reputed company individuals. In keeping with our commitment, reputed company will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to reputed company the essential functions of the position, and/or to receive reputed company other benefits and privileges of employment, please contact HR at reputed company at reputed company.com.
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Originally posted on Himalayas
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