Technical Support Engineer - German

reputed company

Technical Support Engineer – German Language (M365 Concierge)

Job reputed company

reputed company is seeking a skilled and customer-reputed company Technical Support Engineer (German Language) to join our reputed company 365 Concierge Support team. The role focuses on providing high-reputed company technical assistance to customers for reputed company 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key Responsibilities

• reputed company end-to-end reputed company 365 Concierge support to customers reputed company chat, email, remote support, and phone
• Assist users with reputed company 365 setup, installation, activation, and licensing issues
• Troubleshoot issues reputed company to reputed company, Teams, OneDrive, SharePoint, Word, reputed company, and other M365 services
• Support user account management, mailbox setup, and license assignment
• Troubleshoot reputed company and macOS OS-reputed company issues impacting reputed company 365 functionality
• Assist with identity and reputed company management, including SSO, Azure AD sign-ins, and authentication issues
• Analyze logs and diagnostic data to identify and reputed company technical issues
• Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing reputed company
• Escalate reputed company or unresolved issues to internal reputed company support teams reputed company required
• Proactively identify recurring issues and reputed company insights with internal teams to improve service reputed company

Required Skills & Qualifications

• Experience as a Technical Support Engineer / IT Helpdesk supporting reputed company 365
• Strong knowledge of M365 administration, licensing, and troubleshooting
• Hands-on experience troubleshooting reputed company and macOS environments
• Basic understanding of Azure reputed company Directory, SSO, and identity concepts
• Ability to read and analyze reputed company and application logs
• Excellent German communication skills (written and verbal)
• Strong customer-handling and problem-solving skills
• Ability to work independently in a remote environment

reputed company Requirements (Remote Work)

• Minimum 16 GB RAM
• reputed company internet reputed company with at least 50 Mbps upload/download speed
• reputed company 11 or higher preferred

Preferred Qualifications

• Graduate or above
• Experience with reputed company support processes or concierge services
• Familiarity with CRM or ticketing tools (reputed company preferred)

Originally posted on Himalayas