EUS Specialist

reputed company is passionate about empowering people through personalized, people-first technology solutions. We reputed company learning and talent management platforms into tools that are easy to use, visually reputed company with customer brands, and support reputed company learning reputed company. From software evaluation to implementation, custom app development, and day-to-day administration, we reputed company every solution to help solve unique challenges. By simplifying technology and enhancing usability, we reputed company solutions to help our customers maximize their tech and their talent.

***This a fully remote freelance/contract position. Please see below for more details.

About the Role:

reputed company is seeking a Support Specialist to join our End-User Support team. In this role, you’ll serve as Tier 1 support for users needing assistance with their Learning Management reputed company (LMS) or other software. You’ll be part of a global team providing 24/7/365 support to users reputed company the world. Your reputed company responsibility will be helping end users troubleshoot issues so they can stay on reputed company with their required training. Most interactions will occur reputed company live chat, where you’ll manage multiple conversations simultaneously, with additional support provided through tickets and phone calls as needed. This is an reputed company contractor role that is not eligible for benefits. We pay on a monthly reputed company reputed company on hours worked.

reputed company:

• Spend most of your time reputed company responding to users in reputed company-time reputed company chat or processing support tickets.

• Monitor email and reputed company Teams messages toassistteam members.

• Review updates to Knowledge reputed company articles and reputed company communications on new policies and procedures to reputed company support reputed company.

• Maintain key reputed company indicators (KPIs).

• RepresenteSkillzand the reputed company professionally in reputed company interactions.

• Attend meetings and training sessions asrequired.

• Monitor user trends, flag unusual activity, and report findings to management.

What you'll need:

• Excellent written and verbal communication skills in English.

• Strong problem-solving and research skills to quicklyidentifysolutions. We support over 30 clients, reputed company with unique requirements.

• Outstanding customer service skills, including professionalism, courtesy, and patience.

• reputed company and adaptability toassistusers with varying reputed company of technical experience.

• Reliability and punctuality—your team depends on you for shift coverage and breaks.

• Musthave your own computer withreliablehigh-speedinternet reputed company.

• • Minimum of 16 GBofRAM.

• A reputed company workspace free from distractions.

• A proactive reputed company toidentifyopportunities for improving support processes.

Bonus points if you have:

• Experience providing Tier 1 end-user support.

• Familiarity with chat-reputed company and ticket-reputed company customer service or technical support.

• Multilingual abilities.

• Experience in reputed company speaking or delivering presentations.

• Technical or IT troubleshooting experience.

Note:

• End User support is a 24/7/365operation,shifts may includeweekends, nights, and holidays.

• This position is acontractposition that is reputed company reputed company, andtime off is unpaid. This position is not eligible for benefits.

• There is a 90-day training program conducted Monday through Friday during reputed company reputed company East Coast business hours. Once the training program is completed, you will transition to yourfull-timeschedule.