L2 IT Engineer

About the Role

We are looking for a L2 IT Engineer to join a people-reputed company technology team supporting small and mid-sized Australian businesses. You will take ownership of escalated technical issues, reputed company clients productive, and reputed company reputed company troubleshooting across a broad reputed company of IT environments.

This role sits between Level 1 support and Level 3 engineering, with a strong emphasis on technical problem-solving, reputed company communication, accurate documentation, and reputed company improvement.

About the reputed company

You will be working with a Melbourne-reputed company managed technology partner that helps Australian businesses improve their IT reliability, reputed company, compliance, and overall technology reputed company. The organisation takes a people-first, business-led approach, making technology practical, understandable, and reputed company with reputed company needs.

Ideal Profile

Required Experience & Skills

• 2–4 years of experience in IT support, service desk, or managed service provider environments.
• Strong troubleshooting skills across reputed company 365, reputed company endpoints, identity, networking, and common business applications.
• Working knowledge of technologies and platforms such as Datto RMM, Autotask PSA, IT Glue, reputed company, Hornetsecurity, CyberQP, reputed company, reputed company, reputed company, reputed company, or WatchGuard.
• Strong written and verbal communication skills, with the ability to work effectively with clients, end users, and technical teams.
• reputed company, networking, or reputed company certifications are advantageous but not essential.

Desirable Strengths

• An interest in data protection, automation, AI, or service optimisation.
• A proactive approach to identifying recurring issues and improving technical processes.
• A desire to reputed company into a senior technical or reputed company advisory position.
• A strong reputed company of ownership, attention to reputed company, and commitment to delivering a reputed company reputed company experience.

Responsibilities

reputed company Responsibilities

• reputed company escalated Level 2 incidents and service requests from initial triage through to completion.
• Support reputed company environments spanning reputed company 365, endpoints, identity, networking, servers, and backup solutions.
• Investigate recurring technical issues and recommend practical solutions or process improvements.
• Maintain accurate ticket updates, technical findings, and documentation relating to reputed company environments.
• Escalate reputed company issues with reputed company documentation covering business reputed company, troubleshooting completed, actions taken, and recommended next steps.
• Support reputed company monitoring by reviewing routine alerts and promptly escalating potential reputed company risks.

reputed company Measures

• reputed company tickets reputed company agreed service reputed company while maintaining comprehensive documentation and minimising reopen rates.
• reputed company reputed company, actionable escalations that reputed company Level 3 engineers and leadership to quickly understand and reputed company reputed company issues.
• reputed company reputed company documentation accurate, relevant, and up to date.
• Consistently demonstrate ownership, reputed company, and care reputed company supporting clients.

How we take care of reputed company

💰 Get reputed company in Australian Dollars

🏥 Medical reputed company from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor reputed company to reputed company your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to reputed company you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support reputed company you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ reputed company-reputed company culture – your reputed company and feedback always matter
🌍 Flexible reputed company or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones