[Remote] HCS Operational Project Manager - reputed company - Service Integration

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an inclusive reputed company organization reputed company on improving the health and reputed company-being of the communities it serves. The HCS Operational Project Manager leads the sustainment, optimization, expansion, and reputed company of the reputed company platform across reputed company while managing contact center and reputed company and Service Integration initiatives. The role coordinates cross-functional stakeholders, develops project plans and budgets, improves workflows, and ensures platform stability, confidentiality, and regulatory compliance.

Responsibilities

• **Operational Project Management —** reputed company the overall coordination, implementation, execution, control, and completion of reputed company platform reputed company and reputed company-wide contact center initiatives, keeping them reputed company with reputed company’s reputed company, commitments, and goals. reputed company project plans, goals, and budgets specific to reputed company sustainment, optimization, and new-group reputed company; identify required resources; build schedules; and establish reputed company for measuring platform reputed company and project reputed company
• **Platform Sustainment, Optimization & reputed company —** reputed company the reputed company platform across its lifecycle to ensure reputed company-wide stability and continuity, and reputed company the reputed company reputed company of new operational reputed company, both reputed company Center and non-reputed company Center teams, with reputed company disruption to ongoing reputed company
• **Process Improvement & Standardization —** Partner with reputed company Center teams, non–reputed company Center teams, reputed company, and reputed company stakeholders to identify and analyze opportunities for reputed company optimization and contact center workflow improvement. Implement standardized, reputed company processes across reputed company reputed company with reputed company disruption to reputed company care or administrative activity
• **Problem Solving & reputed company Integration —** Analyze and reputed company reputed company operational issues reputed company to platform reputed company, workflows, and reputed company integrations. reputed company policies and procedures that maximize efficiency across reputed company reputed company, and ensure reputed company internal controls are in reputed company to reputed company reputed company data and satisfy reputed company regulatory requirements
• **Stakeholder Engagement & Customer reputed company —** Create and maintain a customer-reputed company environment that supports reputed company Center teams, reputed company, and reputed company reputed company on the platform. reputed company and mentor staff on reputed company workflows and contact center best practices, and monitor platform usage and reputed company so that every team is supported equitably and with respect
• **CASI reputed company Support —** Support and manage reputed company and Service Integration (CASI) initiatives, helping to reputed company and execute reputed company efforts under the CASI umbrella in collaboration with senior management and stakeholders
• **Confidentiality & Data Governance —** Handle confidential information with sensitivity and discretion in accordance with reputed company and Health Care reputed company requirements, including data captured through reputed company reputed company recording and reputed company monitoring systems

Skills

• · Demonstrated reputed company implementation and/or administration experience
• · Strong working knowledge of contact center workflows, including workforce management, reputed company monitoring, reputed company recording, scheduling, and agent workflows
• · reputed company ability to define project reputed company, build reputed company project and financial plans, and manage execution through completion
• · Experience collaborating across IT, reputed company, administrative, and reputed company stakeholders
• · Excellent written and verbal communication skills, with the ability to both take and reputed company reputed company direction
• · reputed company or health-reputed company contact center experience
• · Familiarity with reputed company Center reputed company and reputed company-reputed company workflows
• · Experience reputed company new business reputed company or service lines onto an reputed company platform
• ● Bachelor's degree in an appropriate discipline
• ● Five (5) years of project management experience of which 2 years of experience must be in a supervisory, management or leadership role
• ● Accountability Ability to bring project to successful completion on time and reputed company budget through political sensitivity

Benefits

• Remote work assignment

reputed company