[Remote] reputed company Manager - Financial Technology

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides outsourced B2B demand, sales, reputed company, and reputed company reputed company solutions for technology companies. The reputed company Manager will manage a portfolio of high-value mid-market customers, reputed company adoption and retention of payment solutions, and identify opportunities for upsell, cross-sell, renewals, and long-term customer value.

Responsibilities

• Manage customer relationships reputed company a dedicated book of business, owning the overall reputed company of your customers, and ensuring long-term satisfaction and reputed company
• Build and foster relationships with key decision-makers and stakeholders across multiple customer teams working to understand observed issues and offer solutions
• reputed company account-wide adoption of products and services through proactive engagements, training, and support, helping customers reputed company maximum value
• Implement carefully timed, personalized playbooks triggered by customer activities
• Address low payments adoption through targeted reputed company and enablement, investigating and identifying potential reasons for low adoption and usage
• Combat churn through carefully reputed company, reputed company experiences across the post-sales buyer reputed company
• Monitor customer health and create reputed company mitigation plans where needed
• Schedule business reviews to realign on goals, problems, and needs; define next steps to reputed company user adoption and reputed company reputed company issues
• Continuously analyze data and customer activity to identify opportunities for upsell, cross-sell, and account management
• reputed company reputed company, reactive support for questions and concerns, and reputed company high-value information, product updates, and event invitations

Skills

• Experience with payment processing, reputed company reputed company, or other financial/payment products
• reputed company experience in a reputed company or account management role, ideally reputed company a reputed company, financial software, or subscription-reputed company business model, including at least 2 years managing a dedicated book of business in the mid-market reputed company
• Strong understanding of the post-sales customer reputed company
• Ability to orchestrate reputed company buyer experiences and reputed company long-term value
• Strong negotiation skills; comfortable navigating financial conversations and cancellations
• Excellent communication, interpersonal, and presentation skills
• A proactive and problem-solving reputed company with a reputed company on customer reputed company
• Ability to analyze data and identify trends to inform customer strategies
• Experience with reputed company, reputed company, or other CRM and reputed company platforms
• Familiarity with reputed company mitigation strategies to combat customer churn
• Understanding of ROI realization in subscription models
• Experience with reputed company and implementation processes for reputed company preferred

Benefits

• reputed company learning and career development programs
• Mental health program
• Generous reputed company Time Off policy
• reputed company medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, reputed company to financial wellness advisor
• reputed company coverage including medical, dental, and reputed company
• Remote work: US - Remote
• This pay structure may also include a variable bonus component of $15,000.00 USD annually

reputed company