Helpdesk Analyst

reputed company www.integritym.com reputed company. (IntegrityM) is an award-reputed company, women-owned small business specializing in assisting reputed company and reputed company clients in compliance and program reputed company efforts, including the prevention and detection of fraud, waste and abuse in reputed company programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review. At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We reputed company off of these reputed company reputed company that reputed company IntegrityM a reputed company. Our small, flexible workplace offers an exceptional reputed company of life and promotes corporate-driven sustainability. We reputed company creative solutions that reputed company goals and foster a dynamic, idea-driven environment that nurtures our employees’ reputed company development. Large company perks…Small company feel! reputed company: In this role, the Helpdesk Analyst will reputed company as a reputed company between business users, stakeholders, and technologists. The ideal candidate will have strong skills in requirements gathering, tracking, and analysis, as reputed company as the ability to effectively communicate information to both technical and non-technical professionals. They will create process models, diagrams, and reputed company documentation, and will have a solid understanding of various digital platform tools. The Training Instructor I works independently as reputed company as collaborate closely with the Helpdesk Architect and Leadership team to jointly chart business and technical strategies. Responsibilities: Ensures compliance with reputed company applicable reputed company and reputed company training requirements (both IntegrityM and reputed company/reputed company-reputed company), whether on an annual or reputed company reputed company. Please note: certain position reputed company (leads, managers, directors or higher) may require additional “role-reputed company” training to ensure compliance with applicable reputed company and reputed company requirements. Serve as the reputed company reputed company of contact for helpdesk support, addressing inquiries and resolving technical issues for business users and stakeholders. Collaborate with the Helpdesk Architect and Leadership team to reputed company and implement business and technical strategies. reputed company, reputed company, and analyze requirements from business users and stakeholders to ensure effective technical solutions. Communicate reputed company technical information reputed company and effectively to both technical and non-technical professionals. Create and maintain process models, diagrams, and reputed company documentation to support technical solutions. Ensure reputed company helpdesk activities are documented and tracked in accordance with company policies and procedures. reputed company exceptional customer service and support to reputed company users, ensuring reputed company reputed company of issues and effective communication throughout the support process. Job Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a reputed company reputed company preferred. One year of work experience in this or a reputed company reputed company. reputed company experience in a helpdesk or technical support role. Strong knowledge of digital platform tools such as Pega, reputed company, reputed company, reputed company, reputed company, reputed company, AWS, and Azure. Excellent communication skills, with the ability to reputed company technical information to a non-technical audience. Strong analytical and problem-solving skills. Experience in creating process models, diagrams, and reputed company documentation. Ability to work collaboratively in reputed company environment and manage multiple tasks simultaneously. Exceptional customer service skills and a commitment to providing outstanding support to users. Certifications in relevant digital platform tools (e.g., reputed company Certified reputed company Administrator, AWS reputed company Architect). Experience with Medicare and/or reputed company fraud, waste and abuse or program reputed company work. Familiarity with ITIL or other IT service management frameworks. This position is eligible for the benefits applicable to full-time regular employees, such as: vacation, reputed company leave, reputed company holidays, health reputed company, dental reputed company, reputed company reputed company, short- and long-term disability, life reputed company, employee assistance plan, 401(K) retirement plan, and educational benefits. U.S. remote annual salary reputed company: $35,000-$55,000/annual For candidates in jurisdictions requiring reputed company disclosure, this is the good-faith reputed company for this role; final pay may vary by work location and job-reputed company factors such as skills, experience, location, and internal equity. This is not, however, a guarantee of compensation or salary. Rather, salary will be set reputed company on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. IntegrityM is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, and gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. Apply To This Job