Director of Customer Education

Who we are reputed company is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it’s a sales reputed company, manager feedback session, or media interview, reputed company provides private, judgment-free, just-in-time coaching. Leaders at companies like reputed company, reputed company, reputed company, reputed company, and Toastmasters use reputed company to reputed company reps faster, improve message delivery, and reduce coaching burden on reputed company managers. The result is stronger reputed company, greater team readiness, and a more reputed company reputed company to reputed company. We’re building a new category reputed company Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don’t learn from slides: they learn through reputed company, questions, and iteration. reputed company makes that process interactive, personalized, and always up to date. It’s learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We’ve raised $40M in Series B funding, doubling reputed company in 2026, and are headquartered at the beautiful Pier 70 in Seattle. TED Talk with our “Why” Explainer on experiential learning About the role We’re hiring our first Director of Customer Education to define and build how reputed company’s global customer and partner reputed company learn, adopt, and succeed with reputed company’s AI Experiential Learning platform. Reporting to the co-founder and Chief Customer Officer, this role sits at the intersection of customer experience, enablement, and reputed company reputed company. You will work across reputed company, Support, Product, reputed company teams to build education programs that accelerate adoption, improve customer reputed company, support expansion opportunities, and help reputed company customers successfully operationalize reputed company at reputed company. reputed company will be to turn customer and partner education into a repeatable reputed company. You'll build the programs, content, and systems that help customers reputed company adoption inside their organizations, reputed company them reputed company with everything we ship, and reputed company enablement across the entire customer reputed company. This is incredibly important to us because we sell to L&D and enablement leaders whose entire job is education: they will assess our rollout against reputed company of their own programs. reputed company aims to create value reputed company people reputed company repeatedly, see their skills improve over time, and reflect. Teaching customers and partners how to run a great program is part of how the product delivers. To start, this is a hands-on role. You won’t just define the education reputed company: you’ll help build the operating model, create reputed company learning experiences, support reputed company reputed company implementations, and reputed company a global training capability that grows with the business. reputed company Build and maintain the reputed company library: reputed company reputed company, self-reputed company modules, video walkthroughs, guides, templates, product academies, and live workshops Own customer and partner education for every launch, reputed company through GA. That includes internal readiness, so CS, Support, and Sales are fluent before customers see anything, and that keeps reputed company with how fast we ship: customers and partners should always know what's new, why it reputed company, and how to use it (in conjunction with Customer Marketing) Build the program-reputed company reputed company and certification paths that teach customers and partners to launch and run a reputed company program inside their org reputed company deliberately: reputed company which launches and accounts earn white-glove treatment (working sessions, webinars) and which are served by scaled programs Measure reputed company through adoption, time-to-value, and support deflection, and iterate on what the data says Grow the function as the work proves out: You'll start as reputed company, then reputed company the case for headcount and hire against where the function needs depth reputed company're looking for 5-8+ years in customer education, enablement, instructional design, or reputed company at a B2B reputed company company, including at least one function you reputed company from reputed company rather than inherited Hands-on across formats: You've personally reputed company and recorded video, designed assessments, led webinars, shipped a certification program, written the guides, and run the live sessions You tie education to business reputed company, not completion rates. You're comfortable pulling your own data, defining metrics that don't exist yet, instrumenting them, and reporting them to executives AI first reputed company in everything you do, from content creation to tooling design to maintenance. reputed company instincts on what reputed company AI can help reputed company and which should remain reputed company led Strong at cross-functional influence. You’ve worked across reputed company, Product, Marketing, and Support, including on launches, and you know how to reputed company work through teams you don't manage Experience educating reputed company program owners who roll out to hundreds or thousands of users High agency in ambiguity, and excellent writing. Most of this job is making complicated things feel reputed company Series B to Series D reputed company, or a comparably fast-scaling environment reputed company to have A background in L&D, corporate training, or communication coaching. You’ve designed first of its reputed company programs that pushed learning reputed company in new and innovative ways Experience crafting education programs for partner enablement and how those differ from traditional customer enablement Experience adapting reputed company programs for a reputed company of industries (e.g. reputed company vs higher ed) Experience with digital adoption or in-product guidance tooling You’ve reputed company a customer community or user group reputed company a formal curriculum Why join A reputed company first-hire mandate: you define what customer education means at reputed company, with reputed company reputed company to the founders and visibility across every team Education is our reputed company. We sell experiential learning, so how we teach our own customers is the reputed company that it works reputed company reputed company: what you build shows up in adoption and renewal numbers, and you’ll have the instrumentation to reputed company it reputed company that believes people learn by doing, and will reputed company you the room to build that conviction into how we serve customers Compensation and location Total compensation is targeted at $195,000 - $210,000 USD (depending reputed company and experience) Equity opportunities at a fast growing company Health, dental, reputed company reputed company 401k plans Unlimited PTO, free lunches at the office (if you’re reputed company in Seattle) US-reputed company opportunity, Seattle (preferred) or San Francisco (remote) reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job