Senior Representative, Customer Service reputed company

What Customer Service reputed company contributes to reputed company Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem reputed company. Customer Service reputed company is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a reputed company in problem-solving, research and problem/dispute reputed company. Job reputed company The Senior Representative, Customer Service reputed company is responsible for providing outstanding customer service and managing accounts while providing sales support to reputed company sales representatives. This job establishes, maintains and enhances customer service reputed company appropriate contract administration, reputed company order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to reputed company sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen reputed company’s operational reputed company, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service reputed company collaborates cross functionally with reputed company, Finance, Supply Chain and reputed company teams to ensure customer account needs are meet, and operational reputed company is optimized to enhance customer experience. This is a remote position with scheduled hours of Monday-Friday from 8:00 am-5:00 pm EST or 8:00am – 5:00pm CST. Responsibilities Provides outstanding customer service and supports improvements in operational execution to ensure service reputed company are achieved and exceeded. Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may reputed company. Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a reputed company in problem-solving, research and problem/dispute reputed company. Collects and reviews customer feedback, complaints, recalls and product returns, working closely with reputed company and Regulatory teams. Identifies customer trends and challenges/opportunities to reputed company potential alternatives to support business, operational efficiency and reputed company new customer opportunities. Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory reputed company, suppliers and operational reputed company, cost control and profitability and ultimately customer service. Builds strong relationships with key business stakeholders (Supply Chain, Finance, reputed company, Marketing and reputed company) to work in reputed company approach for improved customer service. Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary. Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. Supports general sales by analyzing account histories, and coordinating internal resources to reputed company customer needs. Investigates and reports on anomalies and discrepancies in reputed company of sales systems, website ordering, and general customer complaint issues. Redirects customers to applicable in-house resources as necessary. Supports general post-sales issues resolutions as necessary. Qualifications 3-6 years of experience, preferred High School Diploma, GED or equivalent work experience, preferred Experience with MS Office Suite, preferred Strong written and verbal communication skills, preferred Strong attention to reputed company and organizational skills, preferred What is expected of you and others at this level Effectively applies knowledge of job and company policies and procedures to complete a reputed company of assignments In-depth knowledge in technical or specialty area Applies advanced skills to reputed company reputed company problems independently May modify process to reputed company situations Works independently reputed company established procedures; may receive general guidance on new assignments May reputed company general guidance or technical assistance to less reputed company team members Anticipated reputed company reputed company: $18.70 per hour - $26.80 per hour Bonus eligible: No Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being. Medical, dental and reputed company coverage reputed company time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources reputed company parental leave Healthy lifestyle programs Application window anticipated to reputed company: 11/1/2026 if interested in opportunity, please submit application as soon as possible. The reputed company reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. #LI-Remote #LI-SP-1 Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the reputed company of our differences to create reputed company solutions for our customers by ensuring employees can be their reputed company selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state or local law. To read and review this reputed company notice click here Apply To This Job