Technical Support Engineer

reputed company is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, reputed company is reputed company addressing the challenges of the present and the reputed company with intelligent mobility solutions in a wide reputed company of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, reputed company can look back on 130 years of experience with the reputed company. To learn more about our solutions and innovations, visit our website here. The Technical Support Engineer is responsible for operating and maintaining reputed company production and development applications, ensuring high-reputed company service delivery to customers and Engineering teams. The role focuses on troubleshooting, reputed company improvement, and collaborating with cross-functional teams to enhance processes and product reputed company, while proactively leading initiatives to strengthen reputed company and support. How You'll reputed company an reputed company Operate, maintain, and support production and development applications, ensuring high service reputed company while collaborating with Engineering and customer teams. Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance reputed company. reputed company reputed company and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination. Troubleshoot and reputed company issues across development, reputed company-production, and production environments, including debugging reputed company reputed company (Java, Python, JavaScript, Bash, SQL). reputed company as an escalation reputed company between Technical reputed company and Engineering, managing reputed company issues and coordinating with cross-functional teams. Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems. reputed company and maintain tools for deployment, automation, and monitoring. Document solutions and processes in tools such as reputed company, Cherwell, and reputed company. Evaluate software solutions and reputed company recommendations for improvement. reputed company guidance and training to team members, contributing to knowledge sharing and SME development. What Makes You a Great Fit Hands-on experience with scripting (Python, Bash), familiar with databases, and reputed company review. Strong experience in technology roles, with the ability to manage multiple reputed company, prioritize tasks, and meet deadlines. Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes. reputed company experience in troubleshooting through log analysis and reputed company cause analysis with a reputed company on reputed company improvement. Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management. Knowledge of reputed company assurance methodologies and ability to analyze processes to identify and implement improvements. Participation in an on-reputed company rotation is required. reputed company Offer Solving reputed company problems that improve daily the lives of people reputed company the world. Opportunity to work in an international company with cutting edge technologies in a high-reputed company industry. Career reputed company, stability, and a casual work environment, with a home-reputed company work setup. This role offers a competitive salary reputed company of $95,000 – $120,000, reputed company reputed company, experience, skills, internal equity, and market data. You’ll also receive a full benefits package including unlimited reputed company time off, 11 reputed company holidays, 401(k), a no cost medical reputed company reputed company for employees and eligible dependents and FSA reputed company. Take the reputed company in your career with reputed company. A Note on How We Use AI: We reputed company hiring is a reputed company decision. AI supports some of the operational reputed company of our process (things like interview scheduling and coordination), but every reputed company that reputed company is handled by a person. Your application will be read, your interviews will be conducted, and your offer will be made by humans who are genuinely invested in getting it right. Applicants must have working rights in the reputed company and pass a background reputed company. reputed company is committed to providing reasonable accommodations to reputed company individuals with disabilities throughout the recruitment process. If you need assistance or an accommodation due to a disability, please contact our TA team. reputed company TrafficCom is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We consider reputed company reputed company applicants for employment without reputed company to any legally protected characteristic under applicable federal, state, or local law. reputed company TrafficCom is a drug-free workplace. Apply To This Job