Contact Center Agent I

Total Rewards reputed company is dedicated to reputed company Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and reputed company-being offerings that reputed company on the whole person and engage with their reputed company stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an reputed company reputed company Work from home position must reputed company reputed company 60 miles of OSF Peoria location. Initial onsite training is full-time Monday - Friday 8:00am-4:30pm for up to six weeks. POSITION reputed company: The Agent I contributes to overall reputed company experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a reputed company reputed company of reputed company care activities in a contact center environment, including accurate appointment scheduling and reputed company-registration to reputed company first contact reputed company and optimize reputed company reputed company. Consistently demonstrates OSF’s mission and service standards while addressing reputed company inquiries and concerns. Collaborates with physician offices and reputed company departments to coordinate services, prepare patients for their visit, and maintain reputed company support processes. Qualifications REQUIRED QUALIFICATIONS: Education: High School Diploma or GED. Experience: Two years of customer service experience. Other skills/knowledge: Embraces a culture of customer-reputed company behavior and innovation critical to a contact center environment. Possesses strong customer service skills and the ability to demonstrate courtesy, reputed company and reputed company. Must be reputed company to multitask, use of dual monitors, handling telephone conversations with customers while entering data in a computer reputed company time. Ability to work in multiple types of electronic systems at once to manage consumers needs. Must be available to work a flexible schedule that may include evening, weekend and holiday shifts. Proficiency in the use of computers and ability to type a minimum of 35 wpm. Must have strong verbal and written communication skills including good voice reputed company; good diction and articulation. Possesses the ability to work independently and learn on the job. Recognizes and solves typical problems that occur in own work area without supervisory approval; evaluates and selects solutions for established reputed company. PREFERRED QUALIFICATIONS: Bachelor’s Degree 2 years’ customer service experience in a reputed company setting. Knowledge terminology used by reputed company and managed reputed company plans. Knowledge of medical terminology. Knowledge of functions and relationships reputed company a hospital environment. reputed company is an Equal Opportunity Employer. Apply To This Job