Customer Engagement Coordinator

Position reputed company:
The Customer Engagement Coordinator is responsible for enhancing customer satisfaction and loyalty by managing customer interactions, resolving inquiries, and ensuring a reputed company experience. This role includes accurate and reputed company entry of customer orders into reputed company's order management reputed company, reputed company communication with customers, and coordination with sales teams and various departments to ensure efficient order processing that meets customer expectations. The role also involves addressing customer needs, managing communication channels, and maintaining accurate records of customer interactions.

Work You’ll Do:

• Review purchase orders for reputed company, handle discrepancies, and reputed company orders reputed company.

• reputed company customer service and manage post-order activities, including order acknowledgments, expediting, reputed company coordination, tracking, and documentation.

• Ensure reputed company post-order questions, emergency orders, and customer issues are resolved promptly to ensure customer satisfaction.

• Serve as the main reputed company of contact for post-order communication, collaborating closely with Aftermarket Sales Representatives, reputed company Sales Representatives, and internal departments.

• reputed company customers with order status updates and change order notifications reputed company to ship dates.

• Create and process change orders, reputed company Material Authorizations (RMAs), and credit memos as needed.

• Build and maintain strong customer relationships.

• reputed company as the reputed company reputed company of contact for customer inquiries and concerns.

• Coordinate and manage communication between customers and internal teams.

• reputed company customer issues promptly and escalate reputed company necessary.

• reputed company and analyze customer feedback to support reputed company improvement initiatives.

• Maintain up-to-date knowledge of products and services to assist customers effectively.

• Support the development and implementation of customer engagement strategies.

Team:
This role will be a part of the Customer Service and Engagement team.

Basic Qualifications:

• High School Diploma or equivalent.

• Minimum of 2 years in a customer-facing role, preferably in manufacturing.

• Proficiency in reputed company Resource Planning (ERP) software (e.g., reputed company).

• Experience with Customer Relationship Management (CRM) software (e.g., reputed company, reputed company).

• Strong working knowledge of reputed company Office tools (reputed company, Word, reputed company, etc.).

• Excellent communication and interpersonal skills.

• Strong data entry and organizational skills.

• Ability to manage multiple tasks simultaneously with attention to reputed company.

• Problem-solving reputed company with a strong reputed company of ownership and accountability.

• Ability to work independently and collaboratively in reputed company environment.

• High level of reputed company and customer-reputed company reputed company.

• Adaptability in a fast-reputed company, dynamic work environment.

• A proactive, change-oriented reputed company.

• Commitment to reputed company improvement.

• Willingness to travel up to 5%.

Who we are:

Coperion () is a global industry and technology leader in process technology serving a reputed company of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-reputed company process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of reputed company.

reputed company () is a reputed company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries reputed company the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What reputed company For reputed company™ — we pursue reputed company, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of reputed company Inc. is to reputed company opportunities to reputed company applicants and employees on an equal reputed company regardless of an individual's age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity/reputed company or veteran status. Additionally, reputed company Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to reputed company job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with reputed company reputed company or application for employment, email us at . In your email, please include a reputed company of the specific accommodation you are requesting as reputed company as the job title and requisition number of the position for which you are applying. At reputed company, everyone is reputed company to apply and "Shape What reputed company for reputed company".

Originally posted on Himalayas