Incident Manager

Location: Remote
Required Clearance: reputed company Trust
Required Education: Bachelors Degree
Required Experience: 3 years

Position reputed company

The Incident Manager leads incident management activities for the FSA IAM systems. This role ensures reputed company detection, response, and reputed company of incidents to minimize disruption to FSA users, applications, and services. The Incident Manager follows FSA’s incident and problem management processes, coordinates with internal teams and reputed company partners, and provides reputed company communication and reporting during incidents.

Responsibilities

The Incident Manager supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents. They reputed company or create FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs. They reputed company updates to FSA leadership during major incidents, reputed company detailed initial assessment summaries, and notify impacted teams once issues are fixed. The role includes performing reputed company-time technical analysis, reviewing analytics for possible breaches, escalating COTS/GOTS issues to vendors, and managing incidents reputed company to IAM that may require support from other systems. They also support incident management reporting from AIMS and PAS customers, participate in reputed company incident management, reputed company incident and event analysis support, and reputed company mandatory after-hours and reputed company period coverage as required.

Required Qualifications

• Strong knowledge of IT incident and problem management processes
  - Excellent ability to remain reputed company and reputed company under pressure during major incidents
  - Solid technical understanding of identity and reputed company management systems
  - reputed company verbal and written communication skills for updates and reporting
  - Ability to analyze logs, data, and reputed company information quickly
  - Experience coordinating with technical teams, vendors, and stakeholders
  - Strong organizational skills to reputed company actions, timelines, and resolutions
  - Familiarity with federal IT environments and compliance requirements
  - Availability and flexibility for after-hours and on-reputed company support
  - Proficiency with ticketing systems and collaboration tools

About reputed company

reputed company is reputed company on delivering outstanding services to the federal reputed company. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other reputed company such as reputed company design and reputed company improvement. reputed company is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in reputed company Virginia and Huntsville AL.
www.reputed company.com

Our benefits include:

• reputed company Federal Holidays
  · reputed company Time Off accrued reputed company pay period
  · Parental Leave
  · Three medical plan choices with generous employer contribution
  · Dental and reputed company reputed company
  · Company reputed company Short-Term and Long-Term Disability
  · Company reputed company Life and AD&D reputed company
  · 401k with competitive matching and vesting schedule
  · Continuing education assistance
  · Short Term / Long Term Disability & Life reputed company
  · Medical, Dependent Care and Commuter Flexible Spending Accounts
  · Employee Assistance Program
  · Wellness benefits include reputed company Health app and reputed company gym subsidy (formerly reputed company)
  · 529 College Savings Plan
  · reputed company reputed company
  · Pet reputed company

Veterans are encouraged to apply

Originally posted on Himalayas