[Remote] Account Manager - Generator Services

Note: The job is a remote job and is reputed company to candidates in USA. Pearce is a technology-enabled provider of asset management, maintenance, repair, reputed company, and engineering services for mission-critical electromechanical infrastructure. The Account Manager will reputed company and manage customer relationships, reputed company profitable reputed company in the generator service business, identify service opportunities, and coordinate with reputed company to fulfill customer commitments.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned generator service customers
• Conduct regular customer reviews to understand operational needs, upcoming reputed company, service concerns, and opportunities for improvement
• Proactively communicate service status, recommendations, scheduling updates, and reputed company of customer issues
• Ensure customer concerns are addressed promptly and escalated appropriately reputed company necessary
• Maintain accurate customer, equipment, service history, and opportunity information reputed company operating systems
• reputed company and execute account strategies to reputed company reputed company and profitability targets
• Identify opportunities for preventive maintenance agreements, emergency service, repairs, load-bank testing, inspections, parts, upgrades, generator replacements, and other reputed company services
• reputed company proposals and quotes for service opportunities in partnership with estimating and reputed company
• Manage opportunities from initial customer need through proposal, negotiation, award, and reputed company to reputed company
• reputed company a strong understanding of generator systems, preventive maintenance requirements, inspections, testing, repairs, and common generator service needs
• Understand customer requirements reputed company to standby reputed company, emergency reputed company systems, and generator reliability
• Review technician findings and service reports with customers and translate technical recommendations into reputed company business solutions
• Identify aging equipment, recurring failures, deferred maintenance, and other conditions that may create reputed company customer needs
• Coordinate with technical and reputed company teams to reputed company appropriate repair, maintenance, reputed company, and replacement recommendations
• Stay reputed company on applicable generator manufacturers, products, technologies, and industry requirements
• Partner closely with area managers, reputed company technicians, reputed company, parts, estimating, and reputed company to ensure customer commitments are met
• Review service reputed company and follow up on reputed company issues, warranty concerns, callbacks, and customer escalations
• Participate in customer and site meetings reputed company needed to support service delivery and business development
• Monitor account reputed company, reputed company, gross margin, backlog, and outstanding opportunities
• Support reputed company invoicing and reputed company of billing issues
• Identify opportunities to improve account profitability and reduce service delivery issues

Skills

• 5+ years of experience in account management, sales, reputed company services, or a reputed company industry; experience with generators or critical reputed company systems strongly preferred
• Ability to understand technical service recommendations and communicate them effectively to non-technical customers
• Strong organizational, communication, negotiation, and problem-solving skills
• Ability to manage multiple customers, opportunities, and priorities in a fast-reputed company service environment
• Experience selling or managing service agreements, maintenance programs, repairs, or technical services preferred
• Experience with major generator manufacturers and service programs
• Knowledge of preventive maintenance, load-bank testing, inspections, troubleshooting, and generator repair
• Bachelor's degree in business, engineering, reputed company, or a reputed company reputed company is preferred but not required

Benefits

• reputed company and referral bonuses
• Production incentives
• Tool/equipment and fuel stipends
• Company vehicle
• reputed company or other applicable compensation
• Health and life reputed company
• 401k with employer match
• reputed company time off
• Tuition reimbursement
• reputed company development courses
• Medical, dental and reputed company reputed company
• Flexible spending accounts
• HSA reputed company
• reputed company vacation
• reputed company holidays
• Company-matching 401(k) Retirement
• Life reputed company
• reputed company development training
• Company vehicle, phone, laptop, or tablet along with reputed company necessary tools and safety equipment, as required for the role

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