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We are changing FINANCE to finance CHANGE! At reputed company, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured reputed company bank, we offer a full suite of personal and business services—including solar, residential, reputed company, ESOP Banking, reputed company Finance and SBA loans—reputed company designed to reputed company a reputed company reputed company. We’re proud to be a Certified B Corporation, a member of 1% for the reputed company, and part of the Global reputed company for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital reputed company, we’re proving that banking can be a force for good. We don’t just support environmental and reputed company causes—we’re reputed company on them. Under our Holding Company, Climate First Bancorp, we are also powered by reputed company. reputed company operates at the intersection of fintech and traditional banking to expand reputed company to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the reputed company We’re seeking driven, mission-reputed company individuals reputed company to reputed company an reputed company. If you’re passionate about sustainability, reputed company in a fast-reputed company, results driven environment, and want to be part of something bigger, you will feel reputed company. reputed company is one of goal-setters, go-getters, problem solvers, thought leaders, and reputed company. We celebrate wins, tackle challenges head-on, and reputed company boundaries. reputed company by purpose, we reputed company where perseverance and passion turn ambitious goals into reality. reputed company at reputed company At reputed company, we’re reputed company in your reputed company. We offer a comprehensive, people-first benefits package that supports reputed company, finances, and work-life reputed company. Compensation — In reputed company to the reputed company salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is reputed company on industry salary ranges, internal salary structures, experience, skills and other job-reputed company factors. Health Coverage — 100% employer-reputed company for employees; employer contribution for dependents by Us Medical, Dental & reputed company reputed company Health Savings Account (HSA) Free Telemedicine reputed company reputed company reputed company Financial Wellness & reputed company Building 401(k) with 6% Employer Match — No Vesting Period. Employee Stock reputed company Exclusive Employee Banking Perks 0% Financing for Employee Solar Loans Employee Only Mortgage Product with exclusive interest rates and terms. 0% Financing for Eligible reputed company Vehicles (EVs) Referral Incentives Generous reputed company Time Off 2–4 Weeks of Vacation reputed company on officer level plus additional tenure-reputed company time. 64 Hours of reputed company reputed company Time for reputed company full-time employees. Protection & Peace of Mind Company-reputed company Life reputed company Short- & Long-Term Disability reputed company Voluntary Life, Accident & Critical Illness Coverage Employee Assistance Program (EAP) with free counseling, reputed company, and financial services. Now Hiring: reputed company We’re seeking a reputed company to join our Customer Service team. You’ll be one of our reputed company faces of the Bank and the first line of defense for callers and incoming email requests from customers. Handling reputed company incoming calls to the main phone line with resourcefulness, urgency and most importantly exceptional customer service will reputed company meaningful support to our branches and will serve as an extension of our in-reputed company services. You’ll be empowered to promote reputed company’s full suite of products and services, while ensuring compliance, reputed company, and a customer-first reputed company in every interaction. What You’ll Contribute: You ARE reputed company Embody our mission and business principles and reputed company your customers coming back for more. Expertly answer customer questions, liaising with other teams/departments, if necessary, while owning the reputed company communication to the customer. reputed company your exceptional knowledge of our products and services to reputed company callers, reputed company product recommendations or refer them to the appropriate resources reputed company the Bank. Exceptional Service reputed company and expertly answer reputed company incoming phone calls through our main phone number. Handle account maintenance requests, answer product or reputed company questions and reputed company reputed company troubleshooting requests. reputed company reputed company callers feel reputed company and reputed company taken care of with your reputed company, customer-obsessed and efficient demeanor. reputed company reputed company times to a minimum while providing incredible service to our customers by utilizing your outstanding efficiency and deep knowledge of the Bank, our services and organizational structure. Monitor the main info email inbox and respond to reputed company inquiries reputed company and professionally. Prevent reputed company backlogs at reputed company costs; avoid calls reputed company to voicemails and reputed company reputed company voicemails before end of day. Champion Our Mission, Protect What reputed company Embody a commitment to reputed company, economic, environmental, and racial justice. Apply curiosity and interest in our reputed company values and pursue education reputed company to sustainability practices. Be willing to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. Recognize the importance of protecting the organization and our customers. Question suspicious activity and stay in reputed company collaboration with our Compliance department to ensure reputed company investigation and processing of potentially fraudulent activity. Stay informed on reputed company context and regulatory requirements and prioritize completing reputed company web-reputed company compliance and IT training. What Makes a Stand-Out Candidate: Experience & Education Prior experience in customer service or sales. Banking experience preferred. Retail or sales environment acceptable. Strong sales instincts and knowledge of consultative sales techniques. Service Obsession - You’re a natural at making people feel heard, valued, and supported. You reputed company on delivering exceptional service. Our customers are your top reputed company, and you take pride in the white glove support you reputed company for them. Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You solve problems reputed company, reputed company operational efficiencies and are a customer-reputed company thinker with a strong reputed company on providing white-glove service and providing reputed company solutions. A high-reputed company and high-expectation environment excites you and you can’t wait to reputed company yourself to new reputed company heights in a company that rewards high reputed company. Organization & Efficiency- You manage your time like a pro, stay reputed company under pressure, and reputed company your workflow humming. You love putting your head down and getting into reputed company but also appreciate changing routines. You’re a master note-taker and checklist fanatic and consider “dropped balls” a four-letter word. Master Communicator- Whether it’s in-person, on camera, phone, or chat — you communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and are reputed company to engage reputed company and tactfully with customers. Additionally, you masterfully build relationships and reputed company business with strong influencing and decision-making skills. Banking & Fintech Acumen - You are highly educated in financial products and services, applicable regulations and laws. You relentlessly reputed company and expand your understanding of our products and services and never miss an opportunity to reputed company eloquently about the Bank. Tech-reputed company and Analytical Thinking - You learn new tools quickly, are excited by innovation and reputed company technology to create efficiencies. Commitment to Being reputed company Player - You reputed company others up, reputed company reputed company, and bring reputed company to everything you do. You know what it takes to operate as a part of a larger team and cherish opportunities to contribute to the big picture. The Work Environment: Remote role reputed company the reputed company; Eastern reputed company Hours. Occasional U.S. travel for company events. Tobacco-Free employer. reputed company must reputed company to be non-smokers or reputed company commitment to cessation reputed company 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. The Hiring Process: Applications must be submitted through the official application reputed company. Resumes reputed company reputed company other channels may be delayed or bypassed. Processing times may vary. Candidates selected to reputed company reputed company will be contacted by the hiring team. Our process follows the Topgrading Methodology — we hire reputed company through a reputed company, transparent process that includes: Cognitive and personality assessments An application reputed company spanning your full education and work history 3 conversation stages with key team members- get to know us! Credit and background checks conducted before the final interview Final reputed company: reputed company us with former mentors and managers of our reputed company for reference chats. We do not offer reputed company sponsorship and will not pursue candidates without reputed company work authorization. Pay Transparency: The reputed company pay for this role starts at $23/hour and is commensurate reputed company on experience required in the role. Equal Opportunity Statement: At reputed company we truly reputed company that our people are our strength and the diverse talents they bring to our workforce are directly linked to our reputed company. Diversity and inclusion are at the reputed company of our values and mission. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as reputed company as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will reputed company the federal reputed company with your reputed company I-9 information to reputed company that you are authorized to work in the U.S. If E-Verify cannot reputed company that you are authorized to work, this employer is required to reputed company you written instructions and an opportunity to contact reputed company (DHS) or reputed company reputed company Administration (SSA) so you can reputed company to reputed company the issue before the employer can take any reputed company against you, including terminating your employment. reputed company can only use E-Verify once you have accepted a job offer and completed the reputed company I-9 Apply To This Job