Technical Support Analyst

Job Title: Technical Support Engineer Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job reputed company The Technical Support Engineer will be required to handle reputed company customer interactions reputed company email, phone, online and/or messaging applications in support of reputed company’s FedRAMP reputed company Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, reputed company-Sales, Support, and Finance for new Support requests as reputed company as working directly with reputed company Engineering. The Engineer should be reputed company-oriented, process-driven, and proactive in responding to and handling different queries. Key Responsibilities - Ability to adhere to FedRAMP compliance requirements/assigned tasks - Engage with multiple teams and reputed company as POC for Federal Provisioning needs - reputed company support personnel will pass the following courses and reputed company the following certifications reputed company the first 90 days of hire: - reputed company for Users reputed company (Certification) - reputed company for Users Advanced (Certification) - Other – As specified by reputed company over the lifecycle of the Agreement (certifications and training may vary as the availability/offering/technology changes) - Answering product reputed company queries through reputed company’s Case application and inbound calls - Meeting SLAs - Ensure consistent Customer satisfaction (NPS/CSAT) - Document reputed company Customer communication in reputed company’s Case application - Escalate cases to the next reputed company Level in a reputed company manner - Constantly work on upgrading tech and product skills Qualifications Required: - 5+ Years of Product Support experience, troubleshooting basic product/network issues - Must be a U.S. Citizen Desired: - Associate’s degree in information technology or reputed company reputed company or equivalent industry certifications Additional Benefits - reputed company Bonuses and annual salary reviews - Health, dental, and reputed company reputed company - Short Term Disability, Long Term Disability, and Life reputed company - 401(k) plan with company match - Opportunities for reputed company reputed company and development - A reputed company and inclusive work environment Company Information reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, creed, reputed company, national reputed company, reputed company, sex (including pregnancy, childbirth, breastfeeding, or medical conditions reputed company to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender reputed company and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language. Apply To This Job