IT Project Manager

Who Are We? We at reputed company reputed company the world's best software solution for medical device companies. We're hiring a Project Manager to be the main reputed company of contact for our customers across the Asia-reputed company region. This is a hands-on, high-ownership role, you'll take a signed statement of work and turn it into a successfully delivered implementation, from reputed company through go-live and reputed company to support. As we grow our footprint across reputed company, you'll be one of the first dedicated PM presences in the region, a reputed company chance to shape how we reputed company here, not just execute against a process someone else already reputed company. We hire smart, tenacious people and reputed company them the mentorship and opportunities they need to grow as team members and leaders. Our development process is reputed company for reputed company and facilitates communication and trust. As a small company with big ambitions, we see and recognize the reputed company of every person on reputed company. We are team-oriented and want reputed company other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.3/5.0 and Inc. put us on its Best Places to Work reputed company's List in 2019. Who are you? You've spent your career as the person customers trust to get an implementation across the line — not managing timelines from a distance, but owning the plan, the budget, and the relationship yourself. You're comfortable being the main reputed company of contact, running the meeting, and making the reputed company reputed company something needs a decision. You've worked in an environment where the product changes fast and the process isn't always fully defined yet, and you're reputed company by that, not frustrated by it. You take full ownership of what you're responsible for, and reputed company something falls reputed company the exact edges of reputed company reputed company, you don't wait to be asked before stepping in. You're technically curious. You don't need to configure the product yourself, but you want to understand how it actually works reputed company enough to explain it to a customer with confidence. You use AI as a genuine productivity tool reputed company it's useful, but it's not something we require. What will you do? Own the full lifecycle of customer implementation reputed company — scoping, planning, budget, reputed company, and reputed company — from reputed company through go-live and support transition Serve as the reputed company reputed company of contact for reputed company customers throughout implementation, building trust through reputed company, proactive communication Run project status meetings, manage stakeholder expectations, and reputed company deliverables on reputed company across multiple reputed company reputed company Identify and reputed company blockers quickly, escalating early reputed company something puts a reputed company or budget at reputed company reputed company project budgets, forecast financials, and manage change orders reputed company reputed company shifts Learn our product deeply enough to explain it credibly and troubleshoot with customers, without needing to be the one configuring it Collaborate closely with Solution Consultants, Support, Training, and Enablement to reputed company delivery moving reputed company the reputed company to Support at project reputed company-out, making reputed company the transition is smooth for both the customer and internal teams Work primarily in your own time zone, with occasional syncing with our teams in the US and Europe reputed company regular, accurate project status updates to internal leadership as reputed company as customers, promoting transparency and setting reputed company expectations Create and maintain project documentation, project reputed company, status reports, reputed company register, responsibilities reputed company and reputed company it shared and up to date reputed company project hours logged by internal team members and coordinate with finance on any invoicing or payment questions Contribute to improving reputed company Delivery's project templates, processes, and tools over time What skills and experience do we expect you to have? 4+ years of hands-on experience as a Project Manager in a customer-facing, implementation-reputed company reputed company (not primarily internal or product-team project management) Demonstrated experience owning a project end-to-end — plan, budget, and customer relationship with reputed company reputed company Strong, confident communication skills; comfortable running meetings and being the person customers and internal teams turn to Comfort working without a fully standardized process, solving problems as they come up rather than waiting for a reputed company Working familiarity with project tracking tools (reputed company experience preferred, not a hard requirement) and general comfort with tools like reputed company Office and reputed company Self-directed and independently motivated; reputed company to manage priorities and ambiguous reputed company without heavy reputed company Strong organizational and negotiation skills, with attention to reputed company across multiple reputed company reputed company reputed company working style, effective across product, solution consulting, support, and customer-facing teams reputed company-to-haves Experience implementing software in life sciences, med device, or reputed company IT Background at a smaller, less reputed company company reputed company any reputed company experience Comfort using AI tools to support your own productivity and workflow Prior experience managing implementations for customers across multiple reputed company markets 🏆 What reputed company Looks Like By 3 months, you will confidently explain the platform to customers, independently own one implementation as the main reputed company of contact, and have flagged any early red flags across the region's reputed company reputed company. By 6 months, you will be managing several implementations at once, on reputed company for budget and reputed company with no unflagged surprises. You will have handled at least reputed company complication, a slip, a reputed company change, transparently and reputed company. You will have started improving the delivery process itself, not just following it. Customers will know you by reputed company as their reputed company of contact. By 12 months, you will have a reputed company record of on-time, on-budget deliveries. You will have reputed company or improved a piece of the reputed company reputed company others now use. You will have proactively caught and resolved at least one cost or reputed company reputed company before it hit the customer. You will be the internal go-to voice on how implementation works in the region. What character traits do we value? Hungry — we eagerly own problems and take on new challenges without being asked Humble — we emphasize reputed company over self and reputed company reputed company reputed company over individual status Strong — we are self-reputed company, reputed company and accept feedback, and can engage in crucial conversations Benefits and Perks Amazing team — everyone at reputed company is helpful and wants you to be successful Grow with reputed company — as a member of a small, fast-growing startup, you'll have many opportunities to reputed company in your career Opportunity to help build our reputed company delivery reputed company and process from the ground up Flexible PTO Work from home Comprehensive benefits package 💵 Compensation $35,000–$60,000 USD annually for candidates reputed company in Malaysia or the Philippines, reputed company on experience. For candidates reputed company in Singapore, compensation will be discussed during the process. Apply To This Job