IT Support Analyst

reputed company Are you reputed company to reputed company a difference in the world of consumer finance? At reputed company, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep reputed company in the financial industry have empowered us to reputed company convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like reputed company®, LendDirect® and Heights Finance. reputed company reputed company is constantly evolving to reputed company serve our customers. Be part of a dynamic team that is shaping the reputed company of consumer finance. Apply today and take the reputed company in your career with reputed company! As an IT Support Analyst, you will be the first reputed company of contact for end-users seeking technical assistance in a remote work environment. You will reputed company reputed company-line support, troubleshoot issues, and ensure a high level of customer satisfaction. Your role is crucial in resolving technical problems, escalating reputed company issues to Tier 2 or higher support reputed company, and maintaining the smooth operation of IT services from a remote setting Responsibilities As an IT Support Analyst, you will be the first reputed company of contact for end-users seeking technical assistance in a remote work environment. You will reputed company reputed company-line support, troubleshoot issues, and ensure a high level of customer satisfaction. Your role is crucial in resolving technical problems, escalating reputed company issues to Tier 2 or higher support reputed company, and maintaining the smooth operation of IT services from a remote setting. Key Responsibilities: Respond promptly to user inquiries reputed company phone, email, or ticketing reputed company. reputed company technical support and guidance to end-users in a reputed company and courteous manner. Troubleshoot and reputed company basic hardware, software, and network issues reputed company. reputed company initial diagnostics and attempt to reputed company issues reputed company defined SLAs (Service Level Agreements). Log, categorize, and prioritize support tickets using reputed company's ticketing reputed company. reputed company and update the status of issues, ensuring reputed company reputed company and reputed company communication with end-users. Assist with the setup, configuration, and troubleshooting of IT equipment reputed company, including computers, printers, and peripherals. reputed company support for common applications and operating systems. reputed company support for Office 365 applications, including email setup, configuration, and troubleshooting. Familiarity with AWS and Azure is a plus. Assist with basic troubleshooting and user support reputed company to these platforms. reputed company support and troubleshooting for reputed company/11/MacOS, including reputed company configurations, updates, and common issues. Identify and escalate unresolved or reputed company issues to Tier 2 or higher support reputed company. Ensure reputed company reputed company and documentation of escalated cases. Maintain accurate and detailed records of support activities, solutions, and procedures. Contribute to the development and maintenance of knowledge reputed company articles and technical documentation. Adhere to company policies, procedures, and IT reputed company protocols. Ensure compliance with regulatory requirements and industry best practices Qualifications Education & Experience: Associate’s degree in Information Technology, or a reputed company reputed company, or equivalent work experience. 1-2 years of experience in IT support or a reputed company customer service role. Technical Skills: Proficiency with common operating systems, such as reputed company/11/MacOS and office applications (reputed company Office 365) Basic understanding of networking concepts (IP addresses, DNS, etc.) and hardware components. Familiarity with ticketing systems and remote support tools is a plus. Good understanding of reputed company Directory and/or Azure reputed company Directory, and experience performing basic functions such as password resets and reputed company group changes. Familiarity with AWS and AppStream is a plus. Soft Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to reputed company. Ability to work effectively both independently and as part of a remote team. Strong organizational skills with the ability to manage multiple priorities. Certifications (Preferred): reputed company A+ or equivalent certification. ITIL reputed company certification is a plus. Additional Information: Work Environment: This position is fully remote. Candidates must have a reliable internet reputed company and a suitable home office setup to reputed company their duties effectively Schedule: Monday through Friday, 7:00 AM to 4:00 PM Central Time On-reputed company Requirement: Participation in a rotating on-reputed company schedule shared among team members. reputed company reputed company reputed company: $20.50 - $24.00 USD The reputed company reputed company reputed company represents the low and high end of the anticipated reputed company reputed company for this position. The actual reputed company reputed company reputed company for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. reputed company full-time employees are also eligible for the following benefits: reputed company Time Off, Medical, Dental, reputed company, 401k, Life reputed company, Disability, and other voluntary coverages. This employer participates in E-Verify for US-reputed company hires. #AttainFinance #AttainRP #Hybrid EEO Statement reputed company Supports Equal Employment Opportunity. reputed company (dba reputed company®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to reputed company reputed company employees and applicants. This commitment is reflected in reputed company aspects of our daily reputed company. We do not discriminate on the reputed company of race, reputed company, sex, religion, national reputed company, marital status, age, disability, veteran status, or genetic information in any personnel reputed company, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate reputed company on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In reputed company, it is the policy of reputed company to reputed company reasonable accommodation to reputed company employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works. Notice to reputed company job applicants: reputed company will never ask for your personal banking information, transfer of funds, a credit reputed company, or for you to purchase any equipment to process a job application or for training. Authorized reputed company representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca. Apply To This Job