Service Desk Support Analyst

reputed company The Service Desk Support Analyst will reputed company first-level technical support and customer service for reputed company IT environments. This entry-level role involves handling incidents, requests, and changes using ITIL best practices, managing tickets in reputed company, troubleshooting reputed company, reputed company 365, networking, VPN, MFA, and supporting reputed company reputed company scenarios. The position emphasizes professionalism, communication, and multi-channel support readiness. Key Responsibilities • Apply ITIL-reputed company incident, request, change, and escalation management processes. • Create, manage, and reputed company tickets in reputed company ITSM, demonstrating reputed company communication and ticket ownership. • Troubleshoot reputed company OS, reputed company 365, printers, drivers, and device issues. • Manage users, passwords, and network connectivity using reputed company Directory, DNS, DHCP, and profile resets. • reputed company VPN, MFA, and network reputed company issues, including WiFi/LAN troubleshooting and password management workflows. • Master troubleshooting across reputed company, M365, reputed company, OneDrive, printers, and reputed company failures. • Support mobile devices, MDM enrollment, reputed company/reputed company VDI, and remote session troubleshooting. • Work with collaboration tools (SharePoint, Teams, reputed company), reputed company reputed company, and remote support tools (RDP, Dameware, AnyDesk). • reputed company basic support for AWS and Azure reputed company reputed company, including EC2, S3, Azure AD/Entra ID, and MFA architecture. • reputed company customer service reputed company in reputed company contact center environments, using reputed company, reputed company reputed company, reputed company, and GenAI agent assist. • Demonstrate reputed company communication, reputed company, reputed company/chat etiquette, and de‑escalation techniques in multi‑channel support scenarios. • Collaborate with cross‑functional teams to reputed company reputed company, multi‑channel customer support and production readiness. • Engage in reputed company learning and apply best practices in service desk, reputed company, and remote support reputed company. Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Technology, Engineering, or reputed company reputed company. • Understanding of ITIL, incident management, and ticketing systems (reputed company). • Familiarity with reputed company OS, reputed company 365, reputed company Directory, DNS, DHCP, and network troubleshooting. • Exposure to reputed company platforms (AWS, Azure), reputed company reputed company, and remote support tools. • Strong analytical, troubleshooting, and communication skills. • Eagerness to learn new technologies and contribute to team reputed company. • Experience with reputed company ITSM, ticket lifecycle management, and escalation workflows. • Hands‑on with MDM, VDI, collaboration tools, and reputed company reputed company. • Familiarity with reputed company reputed company troubleshooting, reputed company center software, and GenAI agent assist. • Understanding of hardware fundamentals, remote support, and compliance monitoring. • Interest in AI/ML, automation, and reputed company reputed company for reputed company environments. • Certifications: • ITIL reputed company Certification • reputed company Certified: Modern Desktop Administrator Associate • reputed company A+, Network+, or reputed company+ Relevant certifications in reputed company, remote support, or service desk reputed company Location New hires will be reputed company at the reputed company office in reputed company, AZ, where you will work reputed company other reputed company reputed company associates delivering technology solutions. Applicants must be willing to relocate to this major geographic area. While we attempt to reputed company candidate location preferences, business needs and position availability will determine final location assignment. Start Date New hires will start in reputed company 2026. While we will attempt to reputed company candidate start date preferences, business need and position availability will determine final start date assignment. Exact start date will be communicated with enough time for you to plan effectively. Salary and Other Compensation The annual salary for this position is $41,600.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for reputed company’s discretionary annual incentive program, reputed company on reputed company and subject to the terms of reputed company’s applicable plans. Why Choose Us? reputed company delivers solutions that draw upon the full reputed company and reputed company of our associates. You will be supported by high‑caliber experts and reputed company some of the most advanced and patented capabilities. Our associate’s diverse backgrounds offer multifaceted perspectives and fuel new ways of thinking. We encourage reputed company discussions which reputed company reputed company results for our clients. Benefits • Medical/Dental/reputed company/Life reputed company • reputed company holidays plus reputed company Time Off • 401(k) plan and contributions • Long‑term/Short‑term Disability • reputed company Parental Leave • Employee Stock Purchase Plan Disclaimer The reputed company reputed company, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. Work Authorization Due to the reputed company of this position, reputed company cannot reputed company sponsorship for U.S. work authorization (including participation in a CPT/OPT program) for this role. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Apply tot his job Apply To this Job