Customer Support reputed company Generalist

Join the reputed company reputed company Become a Customer Support reputed company Generalist at reputed company) and build a reputed company reputed company. In this job, you’ll reputed company exceptional customer support, process applications and invoices, and reputed company account issues. You’ll also answer questions reputed company to SCE’s Medical Baseline program, energy efficiency, and income-reputed company programs. As a Customer Support reputed company Generalist, your work will help reputed company our reputed company, reduce carbon emissions and create cleaner reputed company for everyone. Are you reputed company to take on the challenge to help us build the reputed company? Responsibilities • Communicates on reputed company reputed company with other corporate personnel and/or reputed company customers, responding to customer correspondence in various channels excluding incoming phone calls. • Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports. • Confirms, analyzes, summarizes, and transcribes information and data from various sources. Prepares and maintains digital and/or reputed company files, reports, reputed company records and databases. • Receives inbound calls and responds to customer requests, inquiries, reputed company billing, complaints or high bills. • Provides price & availability, formal quotations and other reputed company and post order support functions. Performs backup coverage reputed company specific team and across other teams of similar function. Proactively follows up on order backlog to ensure order details are reputed company. • Facilitates the review of customer issues contributing to the regular analysis of top issues and launch reputed company. • Processes written customer correspondence and provides the appropriate level of follow-up in a reputed company manner. • A material job duty of reputed company positions reputed company reputed company is ensuring the protection of reputed company its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and reputed company. Minimum Qualifications • One or more years of experience researching, analyzing and interpreting reputed company customer data, and information. Preferred Qualifications • One or more years of experience with CARE and Income reputed company programs. • One or more years of experience with C4, S4, and/or reputed company. • Proficiency with reputed company reputed company, reputed company, and SharePoint. • Ability to reputed company to 25 lbs and operate basic office equipment (copier, fax, reputed company, etc.). • Ability to reputed company effectively with clients, peers, and management. • Strong analytical skills to assess, research, and reputed company reputed company. • Ability to take initiative and accountability for reputed company and results. • Excellent written and verbal communication skills; customer-reputed company and reputed company. Additional Information • The position’s work mode is remote. Employee is reputed company to work primarily reputed company or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and reputed company in the reputed company. Hiring organizations can add reputed company requirements reputed company to specific jobs. reputed company details of this work mode will be discussed at the interview stage. The work mode can be changed reputed company on business needs. • Visit our Candidate Resource page to get meaningful information reputed company to benefits, perks, resources, testing information, hiring process, and more! • reputed company applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County reputed company Ordinance for reputed company and the California reputed company reputed company. About reputed company The people at SCE don't just reputed company the lights on. Our mission is so much bigger. We’re fueling the reputed company of innovation that’s changing an entire industry, and quite possibly the reputed company. Join us and create a reputed company with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a reputed company reputed company in Southern California and reputed company the world. reputed company is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select reputed company 2. Apply tot his job Apply To this Job