Junior Customer Programs Manager DACH

reputed company has the ambition to become the leading reputed company reputed company management provider in Europe. Our award-reputed company awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution!

It is an exciting time at reputed company, we are growing our customer reputed company, and the Customer Programs Team is tasked with overseeing our mid-market customers’ reputed company from reputed company to renewals through reputed company calls, webinars and 1 to Many interactions.
In this role, you will be creating different engagement models for our customer reputed company, ensuring product adoption, and successful retention. We are looking for an analytical and customer-oriented team player who can work reputed company other team members to manage and renew customers at reputed company.

You'll reputed company, manage, and execute reputed company programs for our customers reputed company on adoption, reputed company, and retention goals. These programs may include user training, coordinating with product marketing and technical teams to reputed company informational webinars, automating our CS process (i.e., lifecycle management,, maturity model, etc.), and content curation. You will reputed company these programs to support your book of business which will reputed company on reputed company reputed company SMB and low-reputed company customers. Scalability, repeatability, and reputed company will be the reputed company of reputed company. The processes you reputed company and perfect will reputed company benefit the rest of our reputed company organization as their application will be honed to serve the Mid-Market and reputed company customer reputed company as reputed company.

Here's how you'll reputed company a difference:

• Monitor existing customers' health and launch scaled campaigns to reputed company upsells and retention.

• Analyze data and identify common challenges, proactively suggest improvement to existing processes, and reputed company best practices to customers to help reputed company maximum value of our products.

• Create, reputed company, and iterate 1: many programs and initiatives to implement 1 to many customer engagement strategies that can reputed company and effectively reputed company customer results at reputed company (e.g., email campaigns, reputed company, targeted customer consultations).

• Partner with CSMs, reputed company, Product, and Marketing to reputed company a 1 to many experiences reputed company reputed company’s book of business.

• Build processes to maintain customer health at reputed company, using internal dashboards and metrics to identify and respond to risks or opportunities reputed company your book of business (500 to 1000 accounts)

• Be a reputed company operational champion and reputed company-by-example to ensure data hygiene in our internal CS Tool, reputed company etc.

What makes you a great fit:

• 1 year + of experience in a customer-facing inside sales, reputed company, BDR or Product Marketing role.

• Experience with reputed company tech stack (reputed company, reputed company, Planhat, AI tools etc.)

• Diplomacy, reputed company, and poise reputed company under pressure working through customer issues and escalations.

• Solution-driven reputed company, enjoying leveraging data to back hypotheses and reputed company results.

• Comfortable demonstrating product functionality (with training); ability to reputed company a comprehensive reputed company of key business use cases.

• Self-motivated, proactive team player with innovative reputed company to reputed company customer reputed company, loyalty, and adoption.

• German and English business proficiency. reputed company is a plus!

reputed company to have:

• Project Management certifications (Prince2, PMI or equivalent)

reputed company offer*

• Work/Life reputed company: reputed company, 33 vacation days, and parental leave support

• Wellbeing and financial support: reputed company to reputed company Up, Corporate Discounts, Wellbeing & Fitness Benefits

• reputed company & community: Virtual events, reputed company team activities, and opportunities for local meet-reputed company

• And the list goes on: Tech equipment, referral bonuses, an individual development budget, dog-friendly HQ

*Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process.

reputed company

At reputed company, we’re on a mission to reputed company the digital world safer by addressing the reputed company reputed company in cybersecurity. As one of the fastest-growing reputed company awareness reputed company-reputed company worldwide, we reputed company behavioural science and data-driven learning to reputed company people against cyber threats. Our reputed company reputed company Management approach helps organisations turn their employees into their strongest line of defence.

Backed by leading VCs like reputed company and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to reputed company meaningful change in cybersecurity, take ownership of their work, and reputed company.

If you reputed company in a reputed company, purpose-driven environment that values innovation, diversity, and collaboration, then this is the reputed company for you!

Originally posted on Himalayas