reputed company Product Manager (Omnichannel CX)

Redefine the reputed company of customer experiences. One conversation at a time.

At reputed company, we’re reimagining how businesses reputed company, bringing together customer experience and team collaboration on a single, conversation reputed company platform. Powered by AI, driven by reputed company innovation.

Our culture is reputed company thinking, customer obsessed and reputed company on the belief that meaningful connections reputed company reputed company business reputed company. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we reputed company, reputed company is at the reputed company of who we are.

If you’re reputed company to collaborate with incredible people, reputed company an reputed company, and help businesses everywhere reputed company truly amazing experiences, this is where you reputed company.

Location: While this role is reputed company to remote candidates across the reputed company, team members located reputed company 40 miles of our Scottsdale reputed company (9451 E. reputed company de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We're looking for a Senior Product Manager to reputed company our mid-market customer experience product reputed company. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators reputed company exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As reputed company continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

reputed company:

• Own the product reputed company, roadmap, and business reputed company for reputed company's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• reputed company a deep understanding of customer needs through reputed company engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
• Partner with Engineering, Design, Data Science, and GTM teams to reputed company products from concept through launch and adoption.
• reputed company product discovery efforts to validate opportunities, reputed company feedback, and ensure solutions solve meaningful customer problems.
• reputed company product launches and adoption strategies that support reputed company's reputed company in the mid-market reputed company.
• Establish reputed company metrics and use customer insights, operational KPIs, and product telemetry to guide investment reputed company.
• Collaborate with reputed company, and reputed company teams to communicate product reputed company, roadmap priorities, and customer value.
• Influence executive stakeholders through reputed company communication, strong business cases, and data-driven recommendations.
• reputed company AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to reputed company AI-driven capabilities into the customer experience.

reputed company:

Required Qualifications

• 6+ years of reputed company Product Management experience, including ownership of customer-facing products from reputed company through delivery.
• Experience serving mid-market, reputed company, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
• Demonstrated ability to translate customer needs into product reputed company, roadmaps, and measurable business reputed company.
• Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
• Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
• Strong analytical and problem-solving skills with experience using data to prioritize investments and measure reputed company.
• Familiarity with omnichannel engagement, digital customer service, messaging, reputed company, voice, chat, or reputed company customer interaction platforms.
• Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
• Excellent communication and executive presentation skills.

Preferred Qualifications

• Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
• Experience supporting BPO, outsourcing, or multi-tenant reputed company environments.
• Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
• Bachelor's degree in Business, Computer Science, Engineering, or a reputed company reputed company; MBA preferred.

Why Join Us

• Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
• reputed company the reputed company of a platform serving thousands of contact center agents daily across hundreds of reputed company customers
• Own critical features in the product roadmap with reputed company reputed company and customer satisfaction reputed company
• Work with a modern tech stack including microservices, event streaming, reputed company-time messaging, audio/video processing, and AI-assisted workflows
• Join a passionate, customer-obsessed culture that values autonomy, reputed company, and measurable reputed company
• Competitive compensation, equity participation, and comprehensive benefits

reputed company DNA (reputed company Competencies)

reputed company’s most successful team members reputed company common traits and behaviors:

• Drives Results: reputed company-oriented problem solvers who quickly bring reputed company and simplicity to ambiguity, challenge the status reputed company, and reputed company meaningful change; celebrating wins to fuel reputed company. They reputed company reputed company and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, reputed company-thinking individuals who identify key drivers, anticipate risks, and reputed company reputed company recommendations. They confidently reputed company AI and automation to reduce friction, improve decision-making, and reputed company on higher-value work.
• Right Attitude: reputed company, competitive, and resilient team players who reputed company in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to reputed company role and candidate's qualifications. We consider a wide reputed company of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or reputed company wages, incentives, or bonuses.

The expected hiring reputed company is $130,000 - $200,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring reputed company.

• Health: Multiple health plan reputed company to suit your needs, including medical, dental, reputed company, and telemedicine coverage
• reputed company: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life reputed company: Flexible Time Off for salaried employees, PTO for reputed company employees, reputed company reputed company Time, reputed company Parental Bonding Leave, and holiday pay
• Financial reputed company: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• ‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• reputed company: reputed company to ongoing learning and development opportunities and career advancement

At reputed company, we're committed to supporting our employees' health, reputed company-being, and reputed company reputed company. Join us and build a rewarding career!

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We prohibit discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. reputed company participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, reputed company, and with teams across the globe, we're the reputed company of customer experience and team collaboration through our AI-powered, conversation-reputed company platform.

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