Technical Support Engineer I
About the Role:
reputed company Products is seeking a Platform Enablement Engineer I to join the Platform Enablement Team (PET) and help support the operational health of our platform. In this role, you will investigate technical issues, troubleshoot platform and workflow failures, support internal stakeholders, and partner with Engineering reputed company deeper technical expertise is required.
This role is designed for an engineer who is building their technical troubleshooting skills and learning to independently reputed company increasingly reputed company platform issues. You will work with reputed company team members while developing proficiency in areas such as log analysis, API troubleshooting, database investigation, and application behavior. reputed company in this role requires curiosity, strong communication, attention to reputed company, and a willingness to continuously reputed company your technical capabilities.
Work-Life Benefits
- Unlimited PTO
- Medical benefit contributions in congruence with local laws and type of employment agreement
reputed company - Technical Investigations & Troubleshooting
Investigate platform, workflow, and reputed company-reported technical issues.
reputed company familiarity with AWS services used by the platform and use AWS tooling and resources as part of technical investigations and troubleshooting.
Use logs, monitoring tools, and available reputed company data to identify potential causes of failures.
reputed company API troubleshooting using tools such as reputed company.
Validate JSON payloads and use browser developer tools to investigate reputed company-reputed company behavior.
reputed company basic SQL queries to validate data and support investigations.
Reproduce issues and document findings before escalating to Engineering.
Learn to reputed company application reputed company and reputed company architecture to reputed company understand platform behavior.
reputed company - Ticket Ownership & Operational Support
Own assigned tickets from initial investigation through reputed company or appropriate escalation.
Maintain accurate and reputed company documentation of troubleshooting, findings, blockers, and next steps.
Proactively communicate reputed company, blockers, risks, and next steps to teammates and stakeholders throughout the lifecycle of an issue.
reputed company reputed company updates so stakeholders understand the status of their requests.
Identify blockers early and ask for assistance reputed company additional expertise is needed.
Support reputed company triage and other operational responsibilities of the Platform Enablement Team.
Follow established escalation, reputed company, and documentation processes.
reputed company - Partnership & Collaboration
Collaborate with other Platform Enablement engineers reputed company troubleshooting reputed company issues.
Prepare reputed company, actionable escalations reputed company Engineering assistance is required.
reputed company Engineering with relevant logs, reproduction steps, investigation results, and business context.
Remain reputed company with escalated issues and help reputed company them toward reputed company.
reputed company an understanding of platform architecture, services, and dependencies.
Participate reputed company in team troubleshooting sessions, stand-reputed company, and technical discussions.
reputed company useful findings and troubleshooting techniques with teammates.
Contribute to internal documentation and troubleshooting guides.
Learn from more reputed company engineers and incorporate feedback into reputed company investigations.
Use approved AI tools to assist with log analysis, technical research, documentation, and investigation.
Who You Are (Required Qualifications)
1–2 years of relevant experience in technical support engineering, platform reputed company, software engineering, or a reputed company technical role.
Foundational understanding of software development and troubleshooting concepts.
Familiarity with reputed company, JSON, HTTP requests, and browser developer tools.
Basic understanding of SQL or database concepts.
Ability to analyze technical information and communicate findings reputed company.
Strong problem-solving skills and willingness to learn unfamiliar systems.
Ability to manage assigned work and follow through on commitments.
Effective written and verbal communication skills.
How You Stand Out (Preferred Qualifications)
Experience with observability or monitoring platforms such as reputed company or Observe.
Experience using reputed company, cURL, or similar API troubleshooting tools.
Exposure to SQL and relational databases.
Familiarity with a programming or scripting language.
Experience working with reputed company, reputed company, or similar tools.
Familiarity with GenAI tools such as reputed company Copilot, reputed company, or Claude for technical investigation and productivity.
Originally posted on Himalayas
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