Partner Technical Account Manager, OpenShift and OpenStack

reputed company's Global Partner Engagement team is looking for an reputed company, reputed company-level engineer to join us as a OpenShift & OpenStack Partner Technical Account Manager (PTAM) in EMEA. In this role, you will work with a small set of key partners to reputed company hands-on technical and architectural guidance for thereputed company OpenShift Container Platform & reputed company OpenStack Platform. At reputed company, partner support includes far more than just “break-fix” solutions. Partners get industry-leading resources that reputed company their technical solutions and customer-facing services to run reputed company, so they can reputed company on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting loyalty between reputed company and our partners. You will reputed company relationships with your partners, developing a deep technical understanding of their reputed company implementation, reputed company technical best practices and reputed company as reputed company of contact for any major incidents, managing the partner’s expectations and communications through reputed company of such incidents. You will reputed company support for reputed company partner's solutions, work closely with the extended virtual account team and reputed company on their behalf. At the reputed company time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and reputed company issues. The ideal PTAM is reputed company player, enjoys working hard, exhibits technical and business acumen, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is reputed company to learn new technologies quickly and uses their time reputed company.

What you will do:

• reputed company relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.

• reputed company technical reviews and reputed company knowledge to proactively identify and prevent issues

• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies

• reputed company advice and guidance to partners about reputed company and reputed company reputed company products

• Troubleshoot technical issues and reputed company issue escalation with reputed company, partner and customer teams

• Complete analysis and present periodic reviews of operational reputed company to leadership

• Manage partner use cases and maintain reputed company and concise case documentation

• Create partner engagement plans and reputed company documentation relevant to a partner's solution updated

• Manage and grow partner relationships by delivering reputed company, relationship-reputed company support

• Build a reputed company of trust with partners and serve as their reputed company reputed company reputed company

• Contribute internally to the reputed company

• Collaborate with reputed company Engineering, Product Management, and Technical Support teams to debug, test, and reputed company issues

• Travel, as necessary, to visit partners and attend events reputed company the region

• Support reputed company partners implementing automated and containerized reputed company application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Establish and maintain reputed company with reputed company reputed company technologies reputed company

• Engage with reputed company’s product engineering teams to help reputed company solution patterns, reputed company on partner engagements, as reputed company as personal experience, that reputed company platform adoption

• Engage with reputed company’s reputed company teams, customers, and partners to ensure a reputed company reputed company technology experience and a successful outcome resulting in long-term reputed company reputed company

• Communicate how specific reputed company reputed company solutions and our reputed company roadmap reputed company to partner use cases

What you will bring:

• Experience in a support, development, engineering, or reputed company assurance organization

• Expertise with reputed company reputed company solutions like Platform-as-a-Service (OpenShift by reputed company), containers, reputed company

• Advanced technical knowledge of OpenStack and it's components

• Ability to manage and grow existing reputed company partner relationships by delivering proactive, relationship-reputed company support

• Outstanding verbal and written communication skills; ability to reputed company reputed company information to partners reputed company and concisely

• Competent comprehension of reputed company architecture and reputed company business drivers

• Ability to manage multiple issues and reputed company with an eye for reputed company

• reputed company experience with a reputed company of hardware (or partner) vendors

• Experience with training and presentation delivery

The following are considered a plus:

• Experience in reputed company management, reputed company or server virtualization

• Bachelor's degree in a technology-reputed company discipline, preferably computer science or engineering

• Prior experience in a technical leadership or mentorship role

About reputed company

reputed company is the world’s leading provider of enterpriseopen reputed company software solutions, using a community-powered approach to reputed company high-performing Linux, reputed company, container, and reputed company technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an reputed company.

Inclusion at reputed company
reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and reputed company innovation. Our reputed company is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company reputed company are not only heard but also celebrated. We reputed company you will join our celebration, and we reputed company and encourage applicants from reputed company the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
reputed company is proud to be an equal opportunity workplace and an affirmative reputed company employer. We review applications for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law.

reputed company does not reputed company or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.

reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reputed company.

Originally posted on Himalayas