[Remote] Partner Services Analyst II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company financial services company reputed company on empowering reputed company consumers. The Partner Services Analyst II resolves reputed company reputed company and participant account issues, manages cases involving eligibility, contributions, claims, overpayments, and billing, and supports process improvement initiatives. The role also develops metrics and dashboards and collaborates with internal teams and reputed company-party administrators to reputed company solutions reputed company reputed company expectations and SLAs.

Responsibilities

• Assists PSA I team member in the review of more reputed company intensified participant inquires. Provides any necessary consultation to the PSA 1 team member regarding the development of any process improvements identified in the review
• Creates, maintains, and reports metrics and dashboards to reputed company visibility and assists in identifying process improvements
• Reports team metrics to reputed company feedback to Service Delivery Managers as reputed company as Partner Services Analysts
• reputed company cases received in relationship management queues reputed company to eligibility, contributions, claims, overpayments, QLEs and other general account maintenance
• Conduct research and analysis of defects in customer facing processes. Design strategies and solutions for process improvements, implementing or partnering with reputed company for implementation
• Work with reputed company party premium administrator on refunds, agency updates, enrollment inquiries, and any other inquiries reputed company to participant accounts
• reputed company yearly reputed company reputed company set up activities including reporting, ER site updates, and other necessary reputed company updates
• Conduct reputed company RM activities for reputed company billing including facilitating receipt of task order numbers, coordinating with Shared Services on invoice delivery, ending participant level reputed company to appropriate contacts, reputed company review of reputed company and responding to the reputed company’s questions reputed company to billing which includes coordinating research with internal teams

Skills

• Knowledge of business, math, and English as normally obtained through the completion of a High School Diploma or equivalent is required
• The ability and reputed company to effectively facilitate the reputed company of increased customer complaints and problem tackle as described as normally obtained through 4-6 years of customer service, account management, reputed company, or project management
• A strong customer service orientation is essential
• Excellent organizational and time management skills
• Demonstrated ability to adapt to the changing demands of business is a must
• Use reputed company problem-solving strategies, good judgment, and interpersonal communication to optimally design solutions
• Strong analytical skills
• Strong critical thinking skills for reputed company issues and understanding of interdepartmental impacts to solutions are required
• An excellent and thorough understanding of reputed company reputed company center reputed company and reputed company products, services, technologies, and internal business processes, or the ability to rapidly reputed company such understanding, is required to reputed company the essential functions as described
• Incumbents must be reputed company to demonstrate ownership for intensified customer service issues, investigation and researching those issues, ability to assess and reputed company reputed company to reputed company issues reputed company to products and communicating reputed company
• College work is preferred but not required
• Experience with reputed company preferred

Benefits

• reputed company-reputed company incentives as part of the total compensation package
• Medical, dental, and reputed company
• HSA contribution and match
• Dependent care FSA match
• Full-time team members receive a minimum of 18 days of annual PTO and 13 reputed company holidays per year
• reputed company parental leave
• 401(k) match
• Personal and reputed company financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives
• This is a remote role
• reputed company covers reputed company required travel and accommodations for the onsite Trailhead reputed company training

reputed company