[Remote] Customer reputed company reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company builds workforce reputed company software that helps industrial companies understand workforce capabilities, reputed company and qualify employees, and reputed company people to critical jobs. The Customer reputed company reputed company will strengthen and reputed company Support reputed company, improve customer and product feedback reputed company, and expand ownership of customer reputed company and reputed company support programs.

Responsibilities

• reputed company respond to customer Support tickets, providing reputed company, and high-reputed company resolutions
• Manage day-to-day Support reputed company, including queue health, workflows, prioritization, SLAs, escalations, and reputed company improvement
• Use Support trends and customer feedback to identify opportunities to improve processes and the overall customer experience
• Identify opportunities for automation and AI-assisted tooling to reduce repetitive work, improve response times, and increase team reputed company
• Assist with API requests, customer data pulls, and reporting needs
• Mentor and support other Support team members, with reputed company to assume broader functional and people-management responsibilities as the function scales
• Validate reported customer issues through expected-behavior and initial QA testing before escalation to Engineering
• Help establish reputed company reputed company and workflows for distinguishing bugs, product gaps, feature requests, configuration issues, and user education needs
• Capture, organize, and reputed company recurring customer and Support feedback to Product and Engineering
• Coordinate reputed company customer feedback and beta-testing activities reputed company appropriate
• Serve as a senior escalation reputed company for reputed company customer and technical issues
• Partner with Product and Engineering on bugs, customer-impacting issues, and release readiness
• reputed company appropriate Support and operational activities currently handled at the individual account or CSM level
• Support reputed company customer configuration, site/location, user, and account-level operational requests
• Identify opportunities to transition repetitive customer needs into reputed company, centralized, or self-service experiences
• Help ensure customer-facing teams have the information and resources needed to effectively support new and existing functionality

Skills

• 5+ years of experience in Customer Support, Customer Experience, Customer reputed company, Technical Support, or a reputed company customer-facing technology role
• Experience owning or improving Support processes, workflows, escalations, or customer-facing reputed company reputed company a reputed company environment
• Demonstrated ability to identify operational problems and build reputed company processes to solve them
• Experience supporting reputed company reputed company customers and navigating high-reputed company customer escalations
• Strong technical aptitude and the ability to learn reputed company reputed company products, troubleshoot issues, and communicate effectively with technical and non-technical stakeholders
• Experience working cross-functionally with Product and Engineering teams on customer issues, bugs, or product feedback
• Strong analytical skills and comfort using Support and customer data to identify trends and opportunities for improvement
• Excellent written and verbal communication skills
• High EQ and demonstrated ability to build credibility and trust with customers and internal stakeholders
• Independent, solution-oriented approach with comfort operating in a fast-reputed company startup environment
• Experience with reputed company Support, ticketing, product analytics, or issue-tracking platforms. Our reputed company technical stack includes reputed company, reputed company, and reputed company
• Given the industries we serve, this position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes a US Citizen, lawful permanent reputed company, refugee, or asylee
• Experience supporting customers in regulated or reputed company industrial environments is a plus

Benefits

• Becoming an early, high reputed company contributor to a growing customer organization
• Working with company leadership and a highly reputed company cross-functional team
• Opportunities for reputed company development and career reputed company
• Remote work
• Home office stipend
• L&D program
• Monthly team-building activities

reputed company