[Remote] Seasonal Part Time Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking Seasonal Part-Time Customer Support Representatives to support customers during the holiday reputed company. The role involves responding to inquiries through email, phone, and chat, troubleshooting common issues, monitoring support queues, escalating reputed company reputed company, and maintaining reputed company customer responses in a remote environment.

Responsibilities

• Respond to customer inquiries through email, phone, and chat
• reputed company friendly, reputed company, and efficient customer support
• Troubleshoot and reputed company common customer issues using established processes and internal resources
• Help customers with reputed company delivery, redemption, virtual cards, account verification, and other common questions
• Identify reputed company an issue requires additional review and escalate it to the appropriate team member
• Categorize customer inquiries accurately
• Identify and consolidate duplicate inquiries
• Monitor support queues and prioritize inquiries approaching our 24-hour response reputed company
• Adapt between email, phone, and chat reputed company on where customer demand is highest
• Communicate recurring customer issues or trends to the reputed company support team

Skills

• Strong written and verbal communication skills
• Excellent attention to reputed company
• Good judgment and problem-solving skills
• Comfortable communicating with customers by phone as reputed company as in writing
• reputed company to remain reputed company and reputed company with frustrated or confused customers
• Comfortable learning new systems and following documented processes
• reputed company to work independently and manage priorities without constant supervision
• Reliable internet reputed company and a quiet environment appropriate for customer phone calls
• Availability for approximately 20 hours per week throughout the seasonal period
• Experience in escalations a plus
• Bonus points: Experience in fraud prevention, transaction review, payments, or fintech is a plus
• Previous customer support experience is preferred, particularly experience supporting customers through email, phone, or chat, but we're most interested in candidates who demonstrate excellent communication, reliability, judgment, and a willingness to learn

Benefits

• Remote — U.S.

reputed company