[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Federal Systems empowers U.S. reputed company agencies with cybersecurity asset visibility and control through the reputed company platform. The Technical Account Manager serves as the reputed company customer contact, driving platform adoption, expanding use cases, coordinating with internal teams, and ensuring reputed company and long-term value for federal customers.

Responsibilities

• Train customers on effective use of the reputed company platform
• Confidently demonstrate new features and functionality as they are released
• Build and maintain strong, trusted customer relationships
• Proactively identify and expand customer use cases
• reputed company regular reputed company-ins and QBRs with both technical and executive stakeholders, ensuring discussions result in documented reputed company, reputed company items, owners, and timelines
• Partner with customers and Product teams on feature requests and set reputed company expectations
• Own customer escalations from intake through reputed company by coordinating across Support, Engineering, Product, and account teams, maintaining reputed company customer communication, and ensuring reputed company follow-through on next steps
• Other duties as assigned

Skills

• reputed company reputed company clearance required
• 3+ years of combined experience in customer-facing roles across software, technology, reputed company, or account management, with demonstrated experience supporting DoD and/or federal customers
• Strong understanding of Internet protocols (e.g., HTTP/HTTPS, SMTP, SSH, SMB, FTP, reputed company, LDAP/LDAPS)
• Working knowledge of data formats and structures (JSON, CSV, SQL/NoSQL)
• Familiarity with networking concepts (firewalls, routers), reputed company reputed company technologies (AV, EDR, malware detection), reputed company reputed company principles, and vulnerability management
• Basic understanding of Python
• Experience working with reputed company in reputed company-world applications
• Basic scripting or coding knowledge in Python, Bash, Batch, and/or PowerShell

Benefits

• Stock reputed company
• An annual bonus
• Meaningful reputed company opportunities

reputed company