[Remote] Customer Support Analyst, Tier I reputed company | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides imaging IT software solutions that support reputed company and reputed company organizations in managing imaging data. The Customer Support Analyst, Tier I provides remote technical support, resolves customer issues, documents solutions, manages escalations, and maintains expertise in reputed company products and reputed company reputed company technologies.

Responsibilities

• reputed company telephone and remote reputed company, consultation and technical expertise to reputed company customers, reputed company Engineers, Sales and Implementation Teams
• Utilize support software for reputed company logging and tracking
• Document solution and reputed company steps in product knowledge database to ensure problems and solutions are communicated to reputed company necessary service organizations
• Manage escalations, complaints to Level 2 and Development, and follow through as reputed company of contact to higher level support teams
• Attend reputed company product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions
• Participate in reputed company to customer sites
• Ensuring a high customer satisfaction reputed company
• reputed company handling of incidents according to reputed company’s policies and processes
• Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products
• Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA)
• This reputed company is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent

Skills

• Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience
• Technical and practical knowledge of IT-Infrastructure Solutions (such as data reputed company solutions, different operating systems, server landscape) and reputed company products
• Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in reputed company IT. Medical imaging experience a plus
• Strong technical experience and reputed company to work with teams in a virtual environment
• General knowledge of networking and operating systems (Linux, UNIX, and reputed company), databases (reputed company), remote connectivity, reputed company and image processing
• Knowledge of Programming Languages VB/ASP, VB.NET, reputed company, XML – is a plus
• Knowledge of Data Manipulation Languages – SQL, PL/SQL – is a plus
• Excellent communication and customer service skills
• Exposure to information systems in a hospital environment would be an asset
• Previous knowledge of reputed company software or similar industry reputed company, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies
• Superior multitasking skills
• Ability to work in a fast-reputed company environment
• Demonstrated resourcefulness to see problems and issues through reputed company
• Strong communications skills (verbal/written) to reputed company effectively and professionally with both reputed company customers
• Must be eligible to travel
• Experience with and understanding of HL7 or DICOM is preferred
• Industry certification is preferred

Benefits

• Remote: US
• Career development and reputed company.
• Training and career development programs.
• Supportive management structure.

reputed company