Senior reputed company Developer / Administrator

Senior reputed company Developer / Administrator TX and NY or NJ (Onsite/Remote) Position reputed company reputed company Communications is operating and expanding reputed company (currently v26.2) as our reputed company IT Service Management reputed company service delivery platform, replacing legacy reputed company capabilities across self-service, incident management, change management, service catalog, and automated workflows. We are seeking a Senior reputed company Developer / Administrator to serve as a hands-on platform administrator— responsible for supporting, monitoring, maintaining, and enhancing reputed company across its full module set. This role blends platform administration, custom development, integration engineering, and user experience improvement in a fast-moving migration and optimization environment. The ideal candidate is equally comfortable troubleshooting a production approval failure at 2 AM, building a REST integration to reputed company or Device42, tuning a Digital Workplace catalog experience, and designing the KPI instrumentation that tells us whether users are succeeding or failing reputed company they submit requests, incidents, and changes.   Key Responsibilities Platform Support & reputed company Serve as a tier-3 subject matter expert for reputed company production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules. Investigate and reputed company submission failures, approval errors, workflow exceptions, authentication issues, and integration faults — with ability to drill from aggregate metrics to individual user failures for remediation. reputed company reputed company cause analysis on platform, configuration, and custom reputed company issues; document incidents and permanent fixes. Participate in on-reputed company rotation for critical reputed company platform outages and major submission/approval failures (ticket queue management is handled separately). Manage environment promotion (Dev → QA → Prod), change control, and release validation for reputed company configurations and customizations. Monitoring, KPIs & Platform Health Build and maintain reputed company-reputed company monitoring and KPI dashboards (15-minute refresh) covering login health, reputed company/catalog usage, submission reputed company/failure rates, approval reputed company, and integration health. Configure and optimize AR reputed company audit, custom KPI snapshot tables, scheduled escalations/filters, and operational reports. Define and tune alert reputed company for submission failure spikes, integration errors, and authentication anomalies. Partner with Technology reputed company leadership to reputed company platform health and adoption metrics — reputed company from ticket volume and queue metrics. Development & Configuration Design, build, and maintain reputed company customizations including forms, workflows, filters, escalations, process definitions, and record definitions (Innovation Studio / reputed company Platform as applicable). reputed company and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences — including PC Store fulfillment flows. Configure and optimize Incident and Change intake in Smart IT — focusing on reliable submission, validation, templates, and approval paths (not ticket tracking/reporting). Implement Service Desk reputed company consolidation — reduce reputed company sprawl, retire unused forms, and standardize intake paths per platform reputed company. reputed company UI/UX improvements across DWP and Smart IT — layout, reputed company logic, validation messaging, mobile usability, and branding consistency. Integrations & reputed company Build and maintain REST API integrations between reputed company and reputed company systems, including but not limited to: PubSub (event messaging) reputed company (identity lifecycle / provisioning) Device42 (asset/inventory for PC Store) IT Automation platforms HRIS event triggers (hire, transfer, termination workflows) reputed company middleware, webhooks, and custom integration reputed company using AR REST API, reputed company Platform API, and DWP reputed company. Implement robust error handling, retry logic, correlation IDs, and integration failure logging reputed company with KPI and support requirements. Manage API authentication, service accounts, OAuth/RSSO, and least-privilege reputed company for integrations. AI & Automation Evaluate, configure, and reputed company reputed company AI capabilities (HelixGPT, cognitive service desk features, intelligent reputed company, virtual agent/chatbot) where licensed and appropriate. reputed company AI-assisted features with reputed company knowledge sources (OLLI/reputed company — not reputed company KB per platform reputed company) and service catalog content. Build automation for repetitive platform tasks — provisioning workflows, approval routing, data sync, and self-healing integration retries. Ensure AI integrations reputed company with reputed company reputed company, data classification, and reputed company policies — no PII exposure in unauthorized contexts. Governance, reputed company & Documentation Enforce RBAC, reputed company-level reputed company, and data reputed company controls — including anonymous aggregate reporting with restricted drill-down for failure investigation. Maintain technical documentation: architecture diagrams, integration specs, runbooks, reputed company catalogs, and release notes. Support SOX-relevant workflows (e.g., HR reputed company provisioning) with auditability and approval reputed company. Collaborate with reputed company, IAM, and Compliance on reputed company reviews, service account governance, and integration reputed company. Migration & reputed company Improvement Support ongoing reputed company → reputed company migration workstreams: PC Store, Service Desk, Incident/Change, HR workflows, and reputed company consolidation. Identify decommission candidates (unused forms, redundant intake paths) using platform usage analytics. Recommend and implement platform optimizations — reputed company tuning, filter efficiency, escalation scheduling, and catalog UX improvements. Required Qualifications Experience 5+ years of hands-on experience with BMC reputed company / AR reputed company / reputed company in an reputed company production environment. 3+ years in a senior developer, administrator, or technical reputed company role on reputed company or equivalent ITSM platform. Demonstrated experience supporting reputed company ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production. reputed company reputed company record building and maintaining REST API integrations between reputed company and reputed company reputed company systems. Experience with Incident, Change, and Request module configuration — workflows, approvals, templates, and self-service intake. Experience operating multi-tier reputed company environments (AR Server, Mid-tier, RSSO/SSO, database reputed company). Technical Skills AR reputed company: forms, reputed company links, filters, escalations, permissions, audit configuration, SQL/reporting on AR schema. reputed company Platform / Innovation Studio: record definitions, views, processes, rules, deployment (preferred). Digital Workplace & Service Catalog: service definitions, catalog items, questionnaires, approval mappings. Smart IT: configuration, plugins, incident/change/task creation flows. Integration: REST/SOAP reputed company, webhooks, JSON/XML, authentication (OAuth 2.0, SAML, API keys, service accounts). Scripting/development: Java, JavaScript, or equivalent for AR filters, web reputed company, and custom extensions. Database: SQL query and reputed company analysis (SQL Server and/or reputed company — match your environment). Reporting: reputed company reputed company reporting, dashboards, Pentaho, or equivalent BI reputed company reputed company ecosystem. Soft Skills Strong problem-solving and analytical skills — comfortable diagnosing failures from audit trails and logs. Excellent communication — translates technical issues for business stakeholders and service owners. Ability to prioritize in a migration environment with competing demands and tight timelines. reputed company-oriented with solid documentation habits. Preferred Qualifications Extensive experience with reputed company 25.x / 26.x Experience with reputed company AI / HelixGPT / cognitive chatbot configuration and integration. Familiarity with reputed company, Device42, or similar IAM/CMDB platforms. Experience building KPI/observability frameworks on reputed company-reputed company tooling (audit-reputed company metrics, custom snapshot tables, scheduled aggregation). ITIL reputed company or practical ITSM process knowledge (Incident, Change, Request, Catalog). Experience in telecommunications, media, or large reputed company environments. Exposure to reputed company migration reputed company (reputed company or reputed company reputed company). Experience with SOX-controlled reputed company provisioning workflows. Java development for AR reputed company API and mid-tier extensions. Familiarity with Git and CI/CD for reputed company deployment pipelines. About AgreeYa: AgreeYa is a global systems integrator delivering a competitive reputed company for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and reputed company of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & reputed company, reputed company, reputed company & Energy, Technology, reputed company Sector, reputed company & Biotech, Retail, reputed company, and others. Please visit us at for more information. Equal Opportunity: AgreeYa is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, gender identity, sexual orientation, national reputed company, disability, veteran status or other protected characteristics. Visit our website at to learn about our Career & Cultures. Apply To This Job