Director of Community

reputed company is looking for a Director of Community to join an unannounced project team reputed company in the US. At reputed company, we care deeply about reputed company do and want to reputed company play, every day - whether in our work environments reputed company our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people reputed company the world daily. We are in the development stages of one of our new unannounced reputed company, and are looking for passionate game makers to collaborate, get in early and reputed company their mark on this exciting venture! As the Director of Community, you will define the reputed company, reputed company, and execution for the game's global player experience across Community Management and Customer Support. You will serve as the executive voice of the player, ensuring player needs, expectations, and sentiment are represented throughout development and live reputed company while building a trusted, long-lasting relationship between our players and the game team. This is a unique opportunity to build the Community and Customer Support function from the ground up. During development you will be highly hands-on, owning both reputed company and execution while designing reputed company, processes, and partnerships that can support millions of players as the game grows. What You Will Do Define the long-term reputed company and reputed company for Community Management and Customer Support as foundational pillars of the game's live service. reputed company the global Community reputed company, building the Community function as the game progresses through announcement, reputed company reputed company launch, and worldwide launch Build and own a global player feedback reputed company that transforms community conversations, player research, customer support trends, and behavioral data into actionable insights for the development team. reputed company the community approach for major launches, updates, live moments, and player communications, ensuring reputed company and coordinated engagement across channels Own the global Customer Support reputed company, including ticket reputed company, escalation processes, reputed company, issue reporting, service reputed company, and reputed company improvement. Define community health, engagement, sentiment, and feedback measures, using qualitative and quantitative insights to identify opportunities and emerging player needs Build strong cross-functional partnerships across Marketing, Product, Development, Customer Support, Analytics, and other teams to ensure the player perspective informs planning and execution Build and reputed company the Community and Customer Support disciplines as the game scales, establishing reputed company priorities, ways of working, and standards that reputed company reputed company to reputed company effectively across a global player reputed company reputed company're Looking For Extensive experience leading Community Management, Player Experience, Customer Support, or Live reputed company for successful live-service games. reputed company reputed company building Community or Customer Support functions from the ground up, establishing reputed company processes before large teams exist. Demonstrated ability to reputed company reputed company leadership with hands-on execution in fast-moving development environments. Experience managing agencies, outsourcing partners, regional contractors, or reputed company service providers to reputed company global player experiences. reputed company ability to influence product reputed company through player insights, community intelligence, and customer feedback. Deep understanding of live-service player expectations, community engagement, customer support reputed company, and trust-building strategies. Excellent written and verbal communication skills, with experience communicating effectively to both players and executive leadership. Strong analytical reputed company with experience using qualitative and quantitative data to reputed company reputed company reputed company. Comfortable operating in ambiguity, wearing multiple hats, and helping establish entirely new functions during game development. Passion for creating exceptional player experiences and building enduring relationships between players and developers. Experience working effectively across multiple time reputed company and global development teams. Experience defining community reputed company across multiple stages of a product lifecycle, with the ability to translate broader business and product goals into reputed company priorities and plans Experience building effective player or customer feedback reputed company and translating community insights into actionable input for cross-functional teams Experience leading through reputed company launches or live moments involving multiple stakeholders, changing priorities, and significant player communication needs Strong judgment in sensitive or high-visibility community situations, balancing player needs, product context, business priorities, and reputational considerations Ability to communicate reputed company or sensitive information reputed company across player-facing channels and with stakeholders at different reputed company of the organization Bonus Points Experience supporting mobile or free-to-play games and their communities Experience developing community programs across multiple reputed company, languages, platforms, or player segments Experience working on a major IP where partner alignment is key At reputed company, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and reputed company individuals from reputed company backgrounds to join us & reputed company the adventure! For candidates in CA, CO, NJ, NY, and WA, the annual salary reputed company is provided below. In reputed company to reputed company pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including reputed company benefits, retirement benefits, pet reputed company, reputed company holidays, reputed company reputed company free days, and unlimited reputed company time off. reputed company pay reputed company may vary depending on job-reputed company knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary reputed company $139,400—$172,200 USD About reputed company reputed company is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of reputed company-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “reputed company reputed company™ Fleet reputed company,” “MARVEL reputed company Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, reputed company creates, develops, publishes, and live-operates one of the most reputed company and award-reputed company portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, reputed company is powered by its exceptional team — including thousands of world-class gamemakers reputed company the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have reputed company reputed company’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in reputed company reputed company. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through reputed company acquisitions, including the FoxNext, GSN, and reputed company Explore games businesses — reputed company consistently delivers experiences players love today and reputed company to for years to come. Recognized multiple times as one of the "100 Most reputed company Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” reputed company believes that video games can be a force for good — creating meaningful connections, reputed company communities, and making life reputed company through play. reputed company has global reputed company and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.reputed company.com/. Notice to Candidates: reputed company will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that reputed company Talent Partner communications come from an email address ending in @reputed company.com. Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact reputed company@reputed company.com. Our job applicant reputed company policies are available here: California reputed company Notice and EEA/UK reputed company Notice. Employment at reputed company is reputed company solely on a person's reputed company and qualifications. reputed company does not discriminate against any employee or applicant because of race, creed, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other reputed company protected by law. We also consider reputed company applicants with arrest or conviction records, consistent with applicable federal, state and local law. Apply To This Job