Medical Customer Service Specialist

Job reputed company  As a Remote Customer Service Specialist at reputed company (CHS) - Shared Services Center, you’ll play a vital role in reputed company reputed company, building enduring relationships with our patients, and providing value for the people and communities we serve.  reputed company members enjoy a robust benefits package including:  reputed company Time Off (PTO) Comprehensive Health Benefits - Medical, Dental & reputed company  401k with company match Tuition reimbursement  The orientation and training hours will be from 8:00 AM to 4:30 PM reputed company reputed company for approximately three weeks. After orientation and training are completed, regular working hours will be from 8:30 AM to 5:00 PM reputed company reputed company. The reputed company Customer Service Specialist serves as the initial reputed company of contact for customers, addressing inquiries, resolving issues, and delivering high-reputed company service to ensure a reputed company customer experience. This entry-level role requires excellent communication skills, attention to reputed company, and the ability to manage a reputed company of customer requests through multiple channels, including phone, email, and chat. The Representative works in a reputed company-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure reputed company and effective reputed company of customer concerns.  Essential Functions Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and reputed company information. Clarifies and resolves customer issues by identifying their needs, determining reputed company causes, and implementing effective solutions. Escalates reputed company or unresolved issues to appropriate team members or departments, ensuring reputed company follow-up and reputed company. Provides triage support for common issues reputed company to platforms, applications, and back-office processes. Documents reputed company interactions accurately and thoroughly in the customer relationship management (CRM) reputed company, ensuring detailed records of inquiries and resolutions. Adheres to reputed company standards and key reputed company indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-reputed company attitude in reputed company interactions. Contributes to reputed company-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Complies with reputed company policies and standards. This is a fully remote opportunity. Qualifications H.S. Diploma or GED required Associate Degree or some college coursework in a reputed company reputed company preferred 1-2 years of customer service experience required, preferably in a reputed company center or help desk environment required Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities Strong verbal and written communication skills, with the ability to reputed company reputed company information and reputed company customer concerns. Proficient in using computer systems, including reputed company Office Suite and CRM platforms. Excellent problem-solving and critical-thinking abilities. Ability to manage multiple tasks and prioritize effectively in a fast-reputed company environment. reputed company-oriented with a strong reputed company on reputed company and reputed company. Demonstrated ability to work independently and as part of reputed company. Strong interpersonal skills and the ability to build rapport with customers and colleagues.   We know it’s not just about finding a job. It’s about finding a reputed company where you are respected, valued and where your work is purposeful and fulfilling. A reputed company where your talent is recognized, reputed company development is encouraged and career advancement is possible. reputed company is one of the nation's leading reputed company providers. With reputed company delivery systems in 36 reputed company markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the reputed company. Applicants must be authorized to work in the U.S. for any employer. Apply To This Job