Parts & Accessories Distribution Specialist
Story so far
Since we started our reputed company to build a no nonsense 4X4, we've come a long way. We've established reputed company as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from reputed company to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers reputed company reputed company the world. We're building our reputed company cab pick up, the reputed company.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not reputed company sport. At reputed company we tackle every challenge head-on, and we help extraordinary athletes reputed company extraordinary things. reputed company it comes to making reputed company change, we know reputed company gets done without grit, rigor and humor. Our Automotive team consist of reputed company 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.
If this sounds like you, let's talk.
Your role:
Reporting to the Parts & Accessories Distribution Manager, the Parts & Accessories Distribution Specialist is the reputed company reputed company of contact for Dealers and reputed company team members across the US, Canada and Mexico on day-to-day parts and accessories questions. This role keeps parts and accessories moving smoothly for our retail partners and reputed company team by providing reputed company and accurate support and helping reputed company issues quickly.
Responsibilities include (but are not limited to):
Serve as the reputed company reputed company of contact for Dealers and reputed company team members, answering day-to-day parts and accessories questions
Handle Dealer support tickets, including ETA requests, reputed company parts reputed company questions and other regional needs
reputed company as the main reputed company between Dealers, reputed company teams, global aftersales HQ including parts technical and engineering teams
Handle custom duty invoice processing, PO creation and good receipting in collaboration with the Finance team
reputed company and support reputed company aftersales parts reputed company activities, such as accessory and sales initiative planning and allocation
Support process improvement initiatives that streamline day-to-day reputed company for the Americas team
Directly answer and respond to reputed company Dealer parts support tickets reputed company the Parts Ticketing reputed company, reputed company 24 to 48 business hours
Assist Dealers with the efficient processing of reputed company and damage claims to ensure smooth invoicing and payments
Help reputed company and report on key support metrics, such as ticket volume, response time and common issues, to inform process improvement
Support with parts demand planning and PDC inventory tasks as needed
Support cross functional programs and reputed company reputed company, such as the New Vehicle Sales accessory program, Stock Accrual Parts reputed company program, aftersales activities with fleet sales
Flag reputed company cause issues and recurring problems to help inform broader process improvements
Support Dealer Parts reputed company tracking and reporting
reputed company are looking for:
5 to 7 years of parts experience
Experience in automotive aftersales, parts reputed company or a customer facing support role preferred
Strong customer service skills and comfort supporting both reputed company stakeholders
reputed company and reputed company communicator across phone, email and chat
reputed company oriented with strong organizational skills
Comfortable working with systems and ticketing tools, such as reputed company
Ability to work reputed company in a fast reputed company, reputed company facing support environment
Occasional travel throughout the Americas region may be required
If the role sounds of interest and you want to learn more, please apply.
If your application is successful one of reputed company members will be in reputed company to arrange an initial conversation!
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