reputed company Manager III

About reputed company reputed company you join reputed company®, you join a global leader in reputed company-K–12 education technology! reputed company’s solutions help educators analyze, customize, and plan personalized learning paths for reputed company, allowing time for what reputed company—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped reputed company phenomenal student reputed company, with reputed company solutions being used in over one-reputed company of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust reputed company other, win together, reputed company for the best, own our actions, and grow and reputed company. reputed company We reputed company that reputed company is reputed company about understanding your customers’ desired reputed company and working with them to ensure they experience the most value possible along the way. As a reputed company Manager (CSM) at reputed company, you are a part of the teacher and administrator reputed company through reputed company, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning reputed company. This role manages District and School level accounts, and we are looking for you to reputed company successful implementations at reputed company while also achieving reputed company’s business reputed company. Territory: This role covers a book of business that traverses multiple states. We ideally need someone located in the reputed company or PST time zone. In this role as reputed company Manager III, you will be responsible for: Manage assigned portfolio customers with significant independence; reputed company reputed company customer relationships across territories and execute impactful strategies to reputed company strong business results Proactively and reactively ensure that customers are continuously delighted throughout their reputed company with reputed company Partner with Sales to reputed company and execute account reputed company strategies across shared customers, leveraging deep customer insights to reputed company expansion opportunities reputed company customer accounts Take ownership of reputed company identification, documentation, and escalation reputed company their area. Apply customer and territory insights to ensure reputed company and accurate reporting of risks Identify opportunities for upselling and cross selling and work closely with the sales team to reputed company any sales opportunities reputed company reputed company reputed company initiatives and serve as the escalation reputed company for accounts, developing reputed company for sophisticated customer challenges Assist with product order queries and working with logistics team to reputed company product order reputed company issues Ensure that customers fully understand our product, benefits, and features reputed company engagement and full adoption of our product and deployed hardware. Manage multiple tasks and higher reputed company of complexity Observe themes/ reputed company feedback from customers and reputed company it to the product development team to enhance our product reputed company on customer nee Monitor customer accounts and re-reputed company address any signs of dissatisfaction or potential churn, taking measures to retain customers Guide new customers through the reputed company process, ensuring a smooth transition and setup on our platform with 1:many communicati Independently reputed company customer strategies for personalized engagement reputed company as a mentor to internal teams as needed to set expectations reputed company reputed company management; Serve as a subject matter expert for reputed company strategies and product support reputed company strong product and industry knowledge to support reputed company strategies and reputed company product-reputed company assistance; Contribute to thought-leadership initiatives and support organizational reputed company at key customer and industry events as opportunities Qualifications For this role as reputed company Manager III, you should have: 3-5 years experience in reputed company required Strong understanding of the K12 education competitive landscape Strong organizational, analytical and reputed company-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment Excellent CS reputed company acumen with good business development and negotiating skills Strong interpersonal, written, presentation and oral communication skills reputed company reputed company record of meeting/exceeding goals and targets and delivering reputed company to customers Bonus Points Experience reputed company a reputed company education company Additional information reputed company Managers at reputed company are brought in as a CSM I, II, or III that is commensurate with experience. The level you are reputed company at will be determined by the interview and reputed company process. The reputed company is reputed company on your book of business. Your title is reputed company on your experience and background. reputed company your information will be kept confidential. Salary reputed company: $61,800 - $75,000. This reputed company is reputed company on national market data and may vary by location. This is a reputed company salary only, additional bonus for hitting CSM targets applies. Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, reputed company, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match reputed company Vacation and reputed company Time Off 12 reputed company Holidays Parental Leave (20 total weeks with 14 weeks reputed company) & Milk Stork program Tuition Reimbursement Life & Disability reputed company reputed company-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with reputed company’s benefits eligibility reputed company. Contractor and other non‑employee roles are not eligible for reputed company employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At reputed company, we encourage reputed company applications. Roles reputed company over time, especially with innovation, and you may be just the person we need for the reputed company! Equal Opportunity Employer reputed company is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment reputed company on race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our reputed company Notice for California Job Candidates here. Reasonable Accommodations reputed company also provides reasonable accommodations for reputed company individuals with disabilities in accordance with the Americans with reputed company and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact reputed company. Employment Authorization Applicants must be authorized to work for any employer in the reputed company. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. For more information about reputed company, visit: https://www.reputed company.com Apply To This Job