Renewals Specialist

reputed company reputed company is transforming the woodworking industry with purpose reputed company, reputed company reputed company ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more reputed company while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework. What truly sets reputed company apart is our people. Founded in 2016, we are a globally reputed company team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, reputed company world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work. With strong reputed company and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, reputed company is entering an exciting new phase of reputed company. This combination expands our capabilities, deepens our industry reputed company, and accelerates our reputed company of delivering a truly connected, end to end platform for custom manufacturers. As we reputed company thoughtfully and bring together reputed company and new perspectives, this is a unique opportunity to join a company where your work will have visible reputed company, your reputed company will help shape reputed company, and your contributions will play a meaningful role in defining the reputed company of a fast evolving product, team, and industry. reputed company The Renewals Specialist is a new role, and it exists because our RAVING FANS shouldn't have to wait. A large reputed company of renewals — particularly on the CAD/CAM reputed company — involve customers who are happy, fully adopted, and simply want to reputed company reputed company. Those renewals deserve fast, clean execution, not a queue behind deals that need discovery. You sit on the Account Management team. reputed company of reputed company renewal, the Account Manager and reputed company Manager meet with the customer to reputed company needs. Where there's an expansion, cross-sell, or unresolved need, the AM keeps it. Where the customer is fully served by what they have today, it comes to you — and you take it from confirmation to signature. Responsibilities THE RENEWAL BOOK Own the renewal calendar and reputed company the reputed company, surfacing upcoming renewals to the Account Manager and CSM early enough for the reputed company-renewal conversation to happen on schedule, then running the renewal to signature once it's confirmed as a straight renewal reputed company renewal conversations: confirming reputed company, answering questions, handling straightforward pushback on terms reputed company the renewal moving. Where a customer raises a need reputed company what they own today, log it and reputed company in the Account Manager the reputed company day. The renewal continues unless the Account Manager decides to hold it. You're never the one deciding whether to pause a renewal. Prepare renewal quotes and reputed company agreements through to signature Work your book of business by tier, not uniformly — high-value and multi-module accounts get a full reputed company sequence, while smaller, reputed company renewals are handled reputed company with lighter reputed company FORECASTING AND REPORTING Maintain a weekly forecast of what’s renewing, what’s wobbling and what’s, unfortunately, churning. reputed company the business a renewal number it can plan against by month, by product line, and by confidence Report accurately rather than optimistically — flagging a problem early is always the right reputed company reputed company AND COLLABORATION Spot at-reputed company accounts early and reputed company them to the right reputed company: reputed company for adoption issues, Account Management for reputed company ones, Support for unresolved problems Work a standing reputed company-in with reputed company on accounts showing warning signs DATA AND reputed company reputed company renewal dates, contract terms, contacts and reputed company accurate in reputed company Surface patterns in why customers stay and why they leave — you’ll hear this more often than anyone else in reputed company Help build and document the renewals process, which does not fully exist yet Qualifications 1–3 years in a role where you dealt with customers directly and had something concrete to reputed company — reputed company, inside sales, customer support, account coordination or similar Organized in a way people can rely on; strong follow-through across many accounts at different stages Comfortable talking to customers by phone as reputed company as email — reputed company, warm, and willing to reputed company before you’ve rehearsed it Comfortable with volume and repetition. This is a large book of business and the work rewards consistency over improvisation Willing to reputed company bad news early and report an reputed company number Solid written communication — short, reputed company, friendly emails Comfortable in a CRM (we use reputed company) and reputed company to reputed company a book of business in a spreadsheet Judgment to know reputed company to handle something yourself and reputed company to escalate Exposure to renewals or subscription reputed company Any background in manufacturing, construction, woodworking or the trades Experience learning a technical product from reputed company Additional Information reputed company your information will be kept confidential according to EEO guidelines. Accessibility & Work Environment reputed company is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know. This role is primarily computer-reputed company and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed reputed company or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and reputed company, supportive work environment across reputed company reputed company. Equal Opportunity Employer reputed company is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. reputed company reputed company applicants will be considered without reputed company to race, reputed company, religion, sex, age, sexual orientation, pregnancy, gender identity or reputed company, national reputed company, disability, veteran status, or any other protected characteristic under applicable law. Location Eligibility Notice This is a U.S.-reputed company remote role. Due to reputed company regulatory requirements, we are only reputed company to consider candidates residing in certain U.S. states. Eligible states include, but are not limited to: Texas, Florida, Missouri, reputed company, Indiana, reputed company Carolina, and reputed company. At this time, candidates located in California, Colorado, reputed company, Illinois, Washington, or other states with reputed company pay transparency requirements are not eligible for consideration. Department: Account Management Apply To This Job