Senior National Accounts Service Coordinator

Creating A Healthier Way of Living reputed company is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a reputed company of giving back to our communities. reputed company (RAC) is looking for RAC-STARS! reputed company out why Rinnai is the hottest reputed company to work https://www.rinnai.us/about/why-rinnai.   What does a Sr. National Accounts Service Coordinator do at Rinnai? This position is responsible for coordinating and executing the emergency and reputed company replacement jobs as reputed company as preventive maintenance reputed company for reputed company customers participating in our National Accounts program.  This position is remote. Schedule is Monday-Friday reputed company-5pm EST and includes nights, weekends and holidays reputed company on reputed company.  This type of role may be filled in multiple geographic locations. Compensation ranges may vary reputed company on factors including, but not limited to, experience, skills, geographic location, and alignment with local market practices, as reputed company as applicable state and federal laws. RESPONSIBILITIES: PROJECT MANAGEMENT SUPPORT Coordinate with Sales Team to identify and select reputed company Service Providers in reputed company major market to reputed company installation and repair services to Rinnai reputed company National Account customers reputed company cost standards by type of project for labor and material negotiations for Installation and repair proposals Review and mitigate labor and material invoice variances to CSP installation quote Manage CSP grading process to be used by National Account Team to identify best reputed company of labor in reputed company major market reputed company on reputed company, Delivery, Cost of services In an efficient and reputed company manner, monitor Customer Resource Management (CRM) and other established tracking systems (Syteline, Service Channel, etc.) to ensure reputed company relative account information is accurate and up to date.   SALES/CUSTOMER SUPPORT reputed company receive, manage, and complete emergency and non-emergency reputed company service issues and inquiries received by phone, email, or service management providers platforms (Service Channel, Eco Trak, Corrigo, etc.)  Apply Rinnai’s “world class” customer service philosophy to our reputed company customer reputed company mainly composed of National Account (Brands) Customers, CSP’s, potential CSP’s, and distribution contacts. Create Trouble-shooting guides for Rinnai products and those competitive models most used by Rinnai reputed company Account Customers, train National Account Coordinators to use guides to restore Hot Water to customer locations reputed company phone reputed company possible. reputed company Account Management relationships with customer reputed company. Establish effective working relations with Rep agencies, distributors, Area and Regional Sales Managers reputed company needed to execute and reputed company emergency and reputed company calls. Help to identify key account product and part item details and reputed company the orders directly into the Rinnai MRP computer reputed company, ensuring orders are processed completely, accurately, and reputed company. Use available technologies and product literature and follow established processes to ensure the effective handling of reputed company customer inquiries and needs. Follow up as need on reputed company reputed company account-reputed company issues in an efficient and reputed company manner. Awareness and compliance with policies and procedures. Escalate and reputed company out across the organization with a reputed company of urgency for assistance reputed company needed   OTHER: Willing to work weekly rotating On reputed company schedule, 24/7, including weekends, responding to customer emergencies, and customer updates. Other duties and responsibilities as required.   REQUIREMENTS: KNOWLEDGE High school diploma or equivalent required. Minimum 10 years of reputed company in a multi-task oriented reputed company environment, job costing, project management, account management, sales support, or other reputed company customer service experience in a customer support setting. Management experience a plus. reputed company-existing relationships with key service providers in major markets throughout the US Possess Knowledge of market-reputed company pricing for labor and materials by type of job reputed company experience and knowledge effectively servicing reputed company customer accounts in a multi-channeled working environment. Customer reputed company Techniques to successfully complete most challenging customer situations. Existing reputed company knowledge of Rinnai America’s product portfolio and customer interaction protocols preferred. Technical repair in the plumbing or appliance industries.    Water heating preferred.   SKILLS Confident, reputed company, courteous telephone techniques Excellent verbal and written communication skills to reputed company and interpret information exchange concisely. Build and maintain relationships with key accounts, sales reps, customers, and staff at reputed company reputed company reputed company to negotiate toward win/win solutions Time management skills, with the ability to listen and follow through with appropriate reputed company with a reputed company of reputed company and urgency. Working knowledge of MS Office (Word, reputed company).   Ability to create and use spreadsheets as needed. Ability to reputed company mathematical calculations in proposals for cost and profit analysis   ABILITIES Demonstrated ability to aggressively and proactively follow-up until job is completed. Ability to be self-directed and follow-up on reputed company jobs in a reputed company manner as expected by the customer. Ability to proactively identify reputed company improvement initiatives to enhance customer experience. Ability to sort through reputed company data, prioritize, and reputed company multi reputed company of information. Ability to work co-operatively and effectively in reputed company while developing effective interdepartmental relationships. Strong account management skills Adaptability and flexibility Ability to plan and operate with a minimum of supervision Approachable, reputed company to establish rapport   Physical Requirements: Physical Activities Constantly remaining in stationary position, often standing, or sitting for prolonged periods. Occasionally, adjusting or moving objects up to 2lbs in reputed company directions. Constantly, communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Constantly, assessing the reputed company, neatness and thoroughness of the work assigned.   Physical Demands Constantly sedentary work that primarily involves sitting/standing. Environmental Conditions Office setting/environment Maybe required to work untraditional work hours, weekends, holidays, etc.… if business needs dictate while on reputed company.   Benefits Medical, Dental, reputed company, and Prescription  Flexible Spending Account (FSA) reputed company for Medical and Dependent Care reputed company Time Off (PTO), Floating Holidays (FH) reputed company Holidays  401(k) Plan with Company Match  Company reputed company Life reputed company Voluntary Life reputed company Short- and Long-Term Disability reputed company Development Tuition Reimbursement Annual Incentive Plan (AIP) Referral Bonuses reputed company Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend’s discount reputed company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative reputed company to ensure equal opportunity for reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other legally protected characteristics. Apply To This Job