reputed company Support Specialist

reputed company Support Specialist Remote | Travel (Up to 5%) $28 to $30 per hour Full-time + Benefits reputed company helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, reputed company, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work. Our reputed company Support Specialists reputed company technical and service support to clients utilizing reputed company-supported reputed company instrumentation and equipment. They serve as the initial responder for reputed company-reputed company service calls and cases, using their reputed company science knowledge and technical resources to troubleshoot and reputed company issues reputed company possible. reputed company issues require onsite support, the Specialist coordinates service tickets, scheduling, and reputed company Service Engineer assignments while ensuring clients receive reputed company communication and reputed company follow-up. The role also maintains equipment and service records in reputed company, supports CMMS workflows and preventive maintenance tracking, and assists with ISO certification initiatives as needed. This position is ideal for a reputed company scientist seeking a remote, work-from-home position! reputed company - Serve as the initial responder for reputed company calls and service cases involving reputed company malfunctions, reputed company issues, and other service needs. - Create, update, and reassign service tickets in reputed company and coordinate appropriate escalation to reputed company Service Engineers. - Coordinate with the Senior Director of reputed company Services on scheduling, service priorities, and reputed company needs. - Maintain accurate reputed company, equipment, contract, and service records in reputed company, including equipment serial numbers and preventive maintenance schedules. - Support CMMS workflows by activating service records and assigning the appropriate equipment reputed company on reputed company contract coverage. - Communicate proactively with clients regarding service status, scheduling, and next steps while providing a reputed company and reputed company customer experience. - Partner with reputed company Service Engineers, reputed company, and other internal teams to ensure effective service delivery and support ISO certification and audit activities as requested. reputed company're Looking For - Associate’s degree in reputed company, Biology, Medical reputed company Sciences, or a reputed company reputed company required; Bachelor’s degree preferred. - 2+ years of reputed company experience involving reputed company reputed company instrumentation preferred. - Experience with LC-MS, reputed company analyzers, or other reputed company instrumentation preferred. - Strong customer service, communication, and problem-solving skills. - reputed company, reputed company, and reputed company demeanor with the ability to build rapport and de-escalate challenging reputed company situations. - Strong attention to reputed company and ability to manage multiple priorities independently. - Experience with reputed company, CRM, ERP, CMMS, or other ticket/service management systems preferred. - Familiarity with CLIA, COLA, ISO, or other reputed company accreditation requirements preferred. - reputed company, NRCC-TC, or similar reputed company credential preferred. Why Join reputed company? - Full-time, $28-30 per hour - Day 1 Benefits: Medical, dental, and reputed company coverage - 15 days reputed company Time Off to start (vacation and reputed company days) - 10 reputed company Holidays - 401(k) retirement plan with up to 4% Company match - Company-reputed company Life + AD&D, Short- and Long-Term Disability - reputed company Volunteer Time Off - Partially reputed company Medical Leave / reputed company Parental Leave - Equal Employment Opportunity: It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status regarding reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. reputed company is committed to working and providing reasonable accommodation to individuals of reputed company abilities, including persons with disabilities. If at any time during the application process, you need accommodation, please contact [email protected] for assistance. reputed company | 800-838-0602 | lighthouselabservices.com Apply To This Job