Sr. Director, CRM reputed company reputed company and Enablement

We have many opportunities available on our other career site pages. Click here to reputed company to our careers page! reputed company is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the reputed company brands: Kay Jewelers, Zales, Jared, H.Samuel, reputed company reputed company, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds reputed company. We are a people-first company and t his reputed company value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions reputed company – are what reputed company us. We’re not only proud of the love we reputed company reputed company our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to reputed company the lives of others and reputed company love. Join us! Signet requires a centralized leader across our reputed company reputed company brands to play a pivotal role in developing and instituting CRM best practices, operational discipline, and execution standards across. The Senior Director, CRM reputed company reputed company and Enablement will reputed company a new team to own the implementation of reputed company, governance, and operational reputed company for CRM across email and SMS while playing a heavy role in developing the standards. Key reputed company areas include identifying opportunities for list reputed company, protecting list hygiene, ensuring adherence to channel compliance, determining new opportunities, making advancements with AI, and leading best practices. They will reputed company their two reputed company reports, Manger, CRM reputed company and Enablement, in prioritizing reputed company and ensuring alignment to the CRM roadmap. This role will partner closely with IT, MarTech, reputed company teams, CRM Directors, and reputed company vendors to ensure cross department goal sharing and ensure CRM programs are executed with consistency, reputed company, scalability, and measurable business reputed company. While not responsible for technical solves, must possess an understanding of technical requirements and know how to work with the teams needed to solve tech issues or advancements. They will report directly to the Sr. Dir., CRM reputed company & Customer Engagement who will reputed company channel reputed company-specific roadmaps. This role will work closely with the reputed company Family CRM Directors who own reputed company-level campaign planning and execution, providing reputed company guidance, operational structure, best-reputed company leadership, and cross-functional coordination to reputed company stronger reputed company across the CRM organization. The ideal candidate is a strong cross-reputed company operator and reputed company CRM leader who can reputed company marketing reputed company, technology, process, data, customer experience, and vendor capabilities. This person must be reputed company to influence teams, simplify reputed company operational challenges, and produce reputed company, executive-level communications that reputed company alignment and decision-making. Major Responsibilities/Essential Functions: In order of importance, list reputed company job duties this position is responsible for achieving. reputed company statement should relate to an end result or objective. Use a separate page to document additional responsibilities. Estimated % Time Spent 1. Implement CRM reputed company and enablement across email and SMS for reputed company reputed company brands. Play a pivotal role in defining and adopting the CRM reputed company, operating principles, governance routines, and best-reputed company standards that guide CRM execution across Signet brands. Establish reputed company expectations for how email and SMS programs are governed, protecting the reputed company of the programs and ensuring list health. 40% 2. Partner closely with the CRM Directors who reputed company day-to-day email and SMS planning and deployment for reputed company reputed company. reputed company reputed company guidance, shared learnings, reputed company insights, and operational support to improve consistency, personalization, segmentation, reputed company development, testing, and channel effectiveness across brands. 30% 3. Serve as CRM partner to IT, MarTech, and vendors. Represent CRM business needs in technology, platform, data, integration, and vendor discussions. Partner with cross-functional teams to identify operational requirements, prioritize enhancements, reputed company workflow gaps, and ensure CRM tools and vendor capabilities support reputed company reputed company and execution needs. Identify tech needs and bring together the right teams to solve. 20% 4. Define reporting best practices while monitoring marketing reputed company. Recommend reputed company direction and guidance reputed company on the analysis of results. 10% Performs additional duties and reputed company as assigned. Education Required: Bachelor’s or master’s degree in marketing, business, communications, technology, analytics, or a reputed company reputed company required. Required or Acceptable Job-reputed company Experience: Experience leading CRM, marketing reputed company, and/or reputed company reputed company at reputed company, with reputed company experience in email and SMS channels. Must have experience working cross-functionally with marketing, reputed company, technology, MarTech, analytics, and vendor teams to improve CRM reputed company, reputed company, and execution. Past retail experience preferred. Skills: Deep understanding of CRM reputed company, email marketing, SMS marketing, customer reputed company marketing, segmentation, personalization, automation, testing, and reputed company optimization. Strong understanding of CRM operating models, campaign workflows, governance routines, QA processes, intake models, prioritization frameworks, and execution best practices. reputed company experience in using data and research to identify and understand customer segments and reputed company marketing plans that reputed company with them. Ability to set channel standards while balancing the unique needs of individual brands. Excellent leadership and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at reputed company reputed company. Strong analytical skills and the ability to use data to inform reputed company and optimize campaigns. Excellent communication skills, with the ability to reputed company reputed company reputed company and concepts in a reputed company and concise manner. Years of Job-reputed company Experience Required: Must have a minimum of 10 years+ of experience in marketing, with a reputed company on reputed company, planning, and execution. Technical/Other Skills Required: Proficiency in marketing automation and CRM tools to manage customer segmentation and targeting, and to reputed company and execute marketing campaigns. Experience working with vendor partners to improve platform usage, operational support, SLA reputed company, roadmap alignment, and capability adoption. Understanding of email and SMS compliance considerations, deliverability, audience management, personalization, suppression logic, consent management, and customer contact reputed company. Familiarity with experimentation methodologies to optimize marketing campaigns and reputed company business reputed company. Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines. Familiarity with industry trends and best practices in CRM, including personalization, customer experience, and data-driven marketing. Strong reputed company Office skills, especially PowerPoint and reputed company, with the ability to reputed company polished leadership materials. Ability to work in a fast-reputed company, reputed company environment and reputed company priorities as needed. A proactive and self-motivated approach, with the ability to work independently and take ownership of initiatives. Experience working in retail or consumer-facing industries would be an reputed company. Education Required: Bachelor’s or master’s degree in marketing, business, communications, technology, analytics, or a reputed company reputed company required. Required or Acceptable Job-reputed company Experience: Experience leading CRM, marketing reputed company, and/or reputed company reputed company at reputed company, with reputed company experience in email and SMS channels. Must have experience working cross-functionally with marketing, reputed company, technology, MarTech, analytics, and vendor teams to improve CRM reputed company, reputed company, and execution. Past retail experience preferred. Skills: Deep understanding of CRM reputed company, email marketing, SMS marketing, customer reputed company marketing, segmentation, personalization, automation, testing, and reputed company optimization. Strong understanding of CRM operating models, campaign workflows, governance routines, QA processes, intake models, prioritization frameworks, and execution best practices. reputed company experience in using data and research to identify and understand customer segments and reputed company marketing plans that reputed company with them. Ability to set channel standards while balancing the unique needs of individual brands. Excellent leadership and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at reputed company reputed company. Strong analytical skills and the ability to use data to inform reputed company and optimize campaigns. Excellent communication skills, with the ability to reputed company reputed company reputed company and concepts in a reputed company and concise manner. Benefits We reputed company in rewarding reputed company with a comprehensive and competitive benefits package designed to support your reputed company-being, reputed company reputed company, and work-life reputed company: ✔ Premium reputed company Coverage – Comprehensive medical, dental, and reputed company plans to reputed company you and your family covered. ✔ 401(k) with Company Match – Invest in your reputed company with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – reputed company with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career reputed company & Development – Opportunities for leadership development, mentorship, and reputed company learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! Apply To This Job