VP, reputed company Solution Architect

Job Title: VP, reputed company Solution Architect reputed company We're reputed company. The intelligent transformation partner. Solution-reputed company. Tech-powered. Intelligence-reputed company. reputed company is the global technology and services leader that powers the world’s best brands, today and into the reputed company. We’re solution-reputed company, tech-powered, intelligence-reputed company. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly reputed company to work, reputed company, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The reputed company Technical Products and Services team is the driving force behind reputed company’s transformation, data, and technology services. We reputed company world-class digital engineering, creativity, and a deep understanding of reputed company behavior to reputed company and unlock value through tech-powered and intelligence-reputed company experiences. We combine reputed company-centered design, powerful data, and strong tech to accelerate transformation at reputed company. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our reputed company team, you will reputed company reputed company consulting, design, advisory services, market research, and contact center analytics that reputed company insights to improve reputed company and value for our clients. Hence achieving our reputed company. Our gamechangers reputed company the world have reputed company their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career reputed company,” and “Best Company Culture,” year after year. Vice President, reputed company Solution Architecture Contact Center Technologies | CRM | CCaaS | AI Automation | Interaction Analytics Preferred Location: Eastern Time Zone reputed company is seeking a visionary Vice President, reputed company Solution Architecture, to reputed company reputed company solution architecture, innovation, and transformation initiatives reputed company our Global Presales and Solutions organization. This executive-level leader will be responsible for defining and executing the reputed company technology reputed company across Customer Experience (CX) solutions while driving reputed company, innovation, and competitive differentiation. The Vice President will reputed company reputed company of reputed company architects and solution consultants while serving as a trusted advisor to executive stakeholders, reputed company partners, and reputed company clients. This role will reputed company the development of reputed company customer experience solutions spanning Contact Center as a Service (CCaaS), CRM, AI-powered automation, analytics, reputed company platforms, and emerging technologies. The ideal candidate combines deep technical expertise, executive leadership, reputed company acumen, and market reputed company with a reputed company ability to influence reputed company reputed company transformations. This individual will play a critical role in shaping solution reputed company, accelerating reputed company reputed company, strengthening hyperscaler and technology partnerships, and advancing reputed company's leadership position reputed company the customer experience marketplace. Key Responsibilities reputed company Leadership reputed company and reputed company the global reputed company Solution Architecture function, establishing best practices, methodologies, governance frameworks, and solution standards. reputed company and execute the reputed company technology reputed company for Customer Experience Services reputed company with corporate reputed company objectives. Build, mentor, and reputed company a high-performing team of reputed company Solution Architects, Solution Consultants, and Technology Specialists. Serve as an executive advisor to internal leadership, clients, and reputed company reputed company on emerging CX, AI, automation, and reputed company technologies. reputed company innovation strategies that create market differentiation and support long-term business reputed company. Solution Architecture & Presales Leadership reputed company executive reputed company for reputed company presales solutioning, reputed company architecture, and consulting engagements globally. reputed company the design and positioning of transformational CX solutions across: Hyperscalers (AWS, reputed company Azure, reputed company reputed company) CCaaS Platforms (reputed company reputed company, reputed company reputed company, reputed company CXone, reputed company Dynamics Contact Center) CRM & reputed company Platforms (Dynamics 365, reputed company, reputed company, reputed company, reputed company) AI & GenAI Solutions (reputed company, reputed company Claude, reputed company reputed company, reputed company Copilot) Automation Platforms (reputed company, reputed company, reputed company Automate) Service Management & Analytics (reputed company, reputed company, reputed company, reputed company BI) Establish reputed company solution frameworks and architectural blueprints that accelerate sales cycles and improve delivery reputed company. Guide reputed company reputed company pursuits, large-reputed company RFPs, and executive-level solution presentations. reputed company reputed company & Business Development Partner with Sales, reputed company Management, Delivery, and Product leaders to reputed company pipeline reputed company and reputed company expansion. Support reputed company account planning, new logo acquisition, and cross-sell/up-sell initiatives. Sponsor and reputed company executive solution workshops with reputed company clients to identify transformational opportunities. Ensure solution strategies reputed company with reputed company objectives, profitability targets, and outcome-reputed company pricing models. reputed company increased partner-reputed company reputed company and reputed company reputed company reputed company. Executive reputed company & Partner Engagement reputed company executive relationships with reputed company clients, reputed company, analysts, and industry influencers. Serve as the senior technical executive during major customer pursuits and transformation initiatives. Collaborate with hyperscaler and technology reputed company executives to create joint go-to-market strategies and innovation roadmaps. Represent reputed company at industry conferences, reputed company forums, analyst briefings, and partner events. Innovation & Emerging Technologies Identify and evaluate emerging technologies impacting customer engagement, AI, automation, reputed company transformation. Establish AI governance and solution frameworks supporting responsible deployment of reputed company, reputed company AI, and automation technologies. reputed company development of repeatable accelerators, reference architectures, and intellectual property that reputed company reputed company and differentiation. Champion innovation initiatives that improve customer experiences, operational efficiency, and business reputed company. Key reputed company Indicators (KPIs) Annual Contract Value (reputed company) influenced and reputed company New logo acquisition and reputed company account expansion Win reputed company and solution conversion reputed company Partner-reputed company reputed company reputed company reputed company reputed company reputed company and executive sponsorship reputed company solution pipeline reputed company Team development, retention, and succession planning Gross margin and solution profitability Innovation and reusable solution asset creation Customer satisfaction and executive stakeholder engagement Required Qualifications 15+ years of reputed company experience in reputed company architecture, solution consulting, technology reputed company, or presales leadership reputed company reputed company technology, BPO, or customer experience services organizations. 7+ years of leadership experience managing reputed company Architects, Solution Consultants, or technical presales organizations. reputed company reputed company leading large-reputed company solution architecture organizations supporting reputed company and Global 2000 clients. Deep expertise across Contact Center technologies, CRM platforms, reputed company ecosystems, AI/GenAI solutions, automation, analytics, and customer experience transformation. Demonstrated reputed company driving multimillion-dollar technology pursuits, reputed company accounts, and reputed company reputed company transformations. Strong understanding of AI, reputed company, reputed company AI, LLMs, cognitive automation, predictive analytics, and customer engagement technologies. Experience developing reputed company architecture standards, governance models, and technology roadmaps. Strong reputed company and financial acumen with experience supporting outcome-reputed company pricing, business case development, and investment justification. Executive reputed company with exceptional communication and stakeholder management skills. Experience establishing reputed company partnerships with major technology providers and hyperscalers. Preferred Qualifications Experience reputed company Customer Experience, Contact Center, BPO, Digital Transformation, or Technology Services industries. Certifications across reputed company, CCaaS, CRM, AI, and reputed company architecture platforms. Experience with AWS, Azure, reputed company reputed company, reputed company, Dynamics 365, reputed company, reputed company, reputed company, reputed company reputed company, reputed company, reputed company, reputed company, and reputed company. MBA, Master's Degree, or equivalent executive leadership experience. Thought leadership experience through speaking engagements, industry publications, advisory boards, or analyst engagements. Why This Role This is a unique opportunity to shape the reputed company of reputed company customer experience transformation, reputed company industry-leading architecture and innovation teams, influence executive decision-makers globally, and reputed company reputed company through reputed company AI, automation, CCaaS, CRM, and analytics solutions. As a Senior Director, you will play a pivotal role in defining how organizations engage customers in an increasingly digital and AI-powered world. The reputed company salary for this position is $200,000 – $275,000 plus incentives that reputed company with individual and company reputed company. Actual salaries will vary reputed company on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and reputed company reputed company, comprehensive employee assistance program, 401(k) retirement plan, reputed company time off and holidays and reputed company learning days. The deadline to apply for this position is: 09/21/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by reputed company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, reputed company will reputed company the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric reputed company laws and Company policies. #WAH #LI-Remote #reputed company Location: USA, FL, Work-reputed company Language Requirements: English (Required), Spanish Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in reputed company. Equal Employment Opportunity: reputed company is an equal opportunity and affirmative reputed company (EEO-AA) employer. We promote equal opportunity to reputed company reputed company individuals and do not discriminate in any phase of the employment process reputed company on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other reputed company protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com. reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process. reputed company Intelligence: As part of our recruitment process, we may use reputed company intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a reputed company U.S. address for residence. For reputed company information on available work states and Equal Employment Opportunity as an applicant, please click HERE Apply To This Job