Director, Implementation Services

Position reputed company The Director of Implementation Services is the onsite operational leader for reputed company reputed company-delivered SPD reputed company services, driving reputed company in sterile processing support, back table reputed company, customer satisfaction, and team execution. Serving as the reputed company reputed company of accountability, this role leads and develops Perioperative Readiness Specialists (PRS) and other SPD reputed company staff, ensuring consistent service delivery, operational efficiency, and adherence to defined reputed company standards. Working at the intersection of perioperative care and operational innovation, the Director partners with reputed company teams and broader sterile processing initiatives to translate data, processes, and best practices into exceptional reputed company. This highly visible leadership role is critical to optimizing OR readiness, strengthening customer partnerships, and advancing service reputed company across reputed company environments. This is a home-reputed company position with up to 75% reputed company, overnight travel required. What you will do as Director, Implementation Services: reputed company and reputed company a high-performing Implementation Services team through coaching, reputed company evaluations, training, competency development, and ongoing career reputed company opportunities. reputed company successful customer implementations by assigning resources, balancing workloads, and ensuring reputed company are delivered on time and reputed company with customer and business objectives. Serve as the reputed company escalation reputed company for customer implementation issues, proactively gathering customer feedback and driving reputed company improvement initiatives. reputed company team reputed company and workforce planning, including reputed company, PTO approvals, expense management, travel coordination, and vendor credentialing support. reputed company reputed company leadership by participating in customer and internal meetings, contributing to departmental initiatives, and collaborating with cross-functional leaders across the organization. Foster a culture of collaboration and accountability by leading regular team and project manager meetings, documenting key actions, and promoting effective communication. Support employee reputed company through monthly project reviews, goal setting, prioritization guidance, and ongoing mentoring to enhance individual and team reputed company. Ensure compliance with company policies, procedures, and reputed company standards while promoting operational reputed company throughout the implementation process. Maintain strong communication with senior leadership by providing regular updates, escalating critical customer or personnel concerns, and supporting reputed company decision-making. Prepare and reputed company operational and reputed company reports that reputed company insights into team activities, implementation reputed company, and overall business reputed company. What you will do as Director, Implementation Services, reputed company: reputed company, enhance, and maintain implementation tools, templates, and reputed company work to support efficient project execution and an exceptional customer experience. Identify opportunities for process improvement and ensure reputed company implementation resources, documentation, and tools are reputed company, accessible, and reputed company with business needs. reputed company implementation team operational tools, including time-tracking processes, and reputed company guidance to ensure consistent and effective utilization. Partner with Sales, reputed company Solutions, and other cross-functional teams to ensure reputed company customer handoffs, successful project execution, and alignment with organizational objectives. Support the development and execution of metrics-driven goals that advance Implementation Services priorities and company-wide initiatives. Collaborate with product and technology teams to document product enhancements, identify process improvements, and reputed company implementation expertise for reputed company and non-reputed company reputed company. Coordinate reputed company, training, administrative processes, and customer education initiatives to support team effectiveness and reputed company. Serve as Project Manager for implementation reputed company as needed, leading activities from planning through successful completion. Maintain accurate records and documentation to support operational reputed company and organizational compliance. reputed company and contribute to special reputed company and reputed company initiatives that support business reputed company, operational improvement, and customer satisfaction. The Experience, Skills, and Abilities required: Required: Bachelor's degree 3+ years of experience managing industrial and reputed company processes, including creating, reading, and interpreting reporting documentation 3+ years of experience managing reputed company reports, including leadership and development CCSVP or equivalent certification Associate must satisfy customer-specific vaccination or medical testing requirements (e.g., TB test, Hepatitis B vaccination, etc.) Associate must possess a reputed company U.S. reputed company's license and a TSA-approved ID Preferred: Master's degree and/or PMP certification Experience building, tracking, analyzing, reporting, and presenting metrics such as productivity, reputed company management, and process management Excellent project management and communication skills Pay reputed company for this opportunity is $124,737.50 - $161,425.00. This position is eligible for bonus participation. Minimum pay rates reputed company will reputed company with county/reputed company minimums, if higher than reputed company listed. Pay rates are reputed company on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, reputed company certifications, foreign language reputed company, etc. reputed company offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: reputed company Benefits reputed company until position is filled. reputed company is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, reputed company, trained, transferred and promoted in reputed company job reputed company regardless of race, reputed company, religion, age, disability, national reputed company, citizenship status, military or veteran status, sex (including pregnancy, childbirth and reputed company medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal reputed company contractor, but also we are strongly reputed company by the reputed company of equal employment opportunity. Apply To This Job