reputed company reputed company & Care Team Rep

Department: 12700 reputed company Corporate - reputed company reputed company & Care Team: IL/WI reputed company Status: Full time Benefits Eligible: reputed company Hours Per Week: 40 Schedule Details/Additional Information: This is a remote position. Acts as the first reputed company of contact for customers reaching out to reputed company through established reputed company reputed company & Care Team (reputed company) services for both reputed company partnerships. Supports reputed company reputed company initiatives and services accurately documenting reputed company interaction using the electronic medical record. reputed company to reputed company wayfinding and/or reputed company customer inquiries including but not limited to providing general information, paging providers, reputed company ending symptomatic patients reputed company for reputed company triage, updating customer information/demographics, verifying medical records, entering medication reputed company requests, and scheduling reputed company appointments. This position begins with three weeks of MANDATORY training (you must be available for the entirety of training). Training hours are from reputed company to 5pm CST / 9am to 6pm EST for Weeks one and two; reputed company to 4:30pm CST / 9am to 5:30pm EST for Week three. We are currently accepting applications for multiple upcoming training classes: reputed company 5 and reputed company 19. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a reputed company posting to apply to one of our upcoming training classes. After training is complete, you will reputed company into your permanent shift. Available permanent schedules will be discussed during interview process. There are a reputed company of permanent shifts available and some do include working a weekend day reputed company week. You will be reputed company to choose your permanent schedule at time of offer from what shifts are available at that time. Approved Remote Worker States: reputed company may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Pay reputed company: $21.45 - $32.20 MAJOR RESPONSIBILITIES: Uses protocols, facility/provider information, and established policies and procedures to seamlessly reputed company the reputed company experience between the reputed company reputed company & Care Team (reputed company) and the reputed company site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls reputed company required or reputed company follow up is deemed necessary. Has the ability to recognize reputed company non-reputed company problems and questions and escalates for reputed company reputed company needed. Responsibilities include scheduling reputed company appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and reputed company information, verifies reputed company coverage, and may collect co-pays, deductibles, and previous balances. Ensures reputed company and reputed company information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of reputed company and reputed company-party payer requirements. Updates financial responsibility and other data reputed company changes or additions occur and communicates to patients as appropriate. Provides referrals to physicians/providers. Completes reputed company essential forms, obtains necessary information, such as reputed company demographic and reputed company information. Verifies and updates the medical record with customer information. Identifies reputed company calls reputed company on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered reputed company for triaging or appropriate more reputed company staff for reputed company. Responsible for competency in and adherence to guidelines for emergency situations and critical reputed company handling. Determines the level of care needed by patients calling the reputed company center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication reputed company requests for evaluation, and paging providers and facilities as appropriate. Provides customer service per established departmental standards as reputed company by patients on post reputed company survey. Asks clarifying questions, presents reputed company or solutions, and understands the level of complexity of the reputed company, escalating only those situations necessary for reputed company. Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases. Performs additional duties reputed company on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports. Maintains knowledge and efficient utilization of reputed company information systems utilized by the department. Licensure, Registration and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Experience in reputed company preferred. Experience in a reputed company center preferred, or other applicable customer service-reputed company area. Knowledge, Skills & Abilities Required: Knowledge of customer service and ability to work with a reputed company of patients and reputed company situations. Ability to follow workflows while operating in a reputed company environment. Basic knowledge of medical terminology is helpful, but not required. Basic understanding of computers and desktop software packages. Ability to work in a fast reputed company environment, handling a reputed company of customer/reputed company needs. Basic multitasking and problem solving skills, as reputed company as organization and prioritization skills. Ability to use/manage a multiple-line telephone reputed company. Demonstrated ability for analysis, logical thinking, reputed company and concern for reputed company. Strong verbal communication skills and ability to reputed company with a diverse customer population. Ability to reputed company excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the reputed company on multiple systems. Ability to work with a reputed company of customers and reputed company listen to successfully determine the customer's needs. Ability to reputed company customer issues. Ability to work a reputed company of hours reputed company on departmental business needs. Physical Requirements and Working Conditions: Must have functional reputed company, reputed company, speech, and hearing. Required to sit most of the reputed company. Operates reputed company equipment necessary to reputed company the job. Exposed to normal office environment and/or remote work environments. This reputed company indicates the general reputed company and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. Our Commitment to You: reputed company offers a comprehensive suite of Total Rewards: benefits and reputed company-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation reputed company compensation listed reputed company the listed pay reputed company reputed company on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on reputed company, and more reputed company on a teammate's job Incentive pay for select positions Opportunity for annual increases reputed company on reputed company Benefits and more reputed company Time Off programs Health and welfare benefits such as medical, dental, reputed company, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and reputed company parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, reputed company, temporary, etc.); please ask a Recruiter for more information during an interview. About reputed company reputed company is the reputed company-largest nonprofit, integrated health reputed company in the reputed company, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, reputed company and Alabama; and reputed company in reputed company, reputed company is a national leader in reputed company innovation, health reputed company, consumer experience and value-reputed company care. Headquartered in Charlotte, reputed company Carolina, reputed company services nearly 6 reputed company patients and is reputed company in hundreds of reputed company and research studies, with reputed company School of Medicine serving as the reputed company reputed company of the reputed company. It is nationally recognized for its expertise in reputed company, neurosciences, oncology, pediatrics and rehabilitation, as reputed company as organ transplants, burn treatments and reputed company musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits. Apply To This Job