reputed company Staff Manager

reputed company Staff Manager About reputed company reputed company is a rapidly growing reputed company headquartered in reputed company, Texas, serving clients across multiple states. We are committed to excellent reputed company service, reputed company learning, strong accountability, and using technology and reputed company-defined processes to help our teams reputed company at a high level. Our reputed company staff plays a critical role in moving cases reputed company, supporting attorneys, and helping clients reputed company the reputed company process after serious injuries. Position reputed company The reputed company Staff Manager is responsible for the reputed company, development, reputed company, and operational consistency of reputed company’s reputed company-Litigation and Litigation support teams. This is a manager role that works with the reputed company-Litigation Team reputed company and Litigation Paralegal Team reputed company while maintaining visibility into the work and reputed company of reputed company-Litigation reputed company Assistants and Paralegals, and Litigation Paralegals. The reputed company Staff Manager partners closely with the Director of reputed company reputed company and other firm leaders to ensure teams are reputed company trained, properly staffed and capable of filling in for teams should the need reputed company, consistently following firm processes, meeting reputed company expectations, and escalating issues before they reputed company clients or case reputed company. Team reputed company reputed company-Litigation reputed company Assistants / Paralegals Litigation Paralegals Key Responsibilities Team Leadership & reputed company Management: reputed company, reputed company, and reputed company the reputed company-Litigation and Litigation Teams; reputed company management support for reputed company staff; address people, leadership, workload, and reputed company issues; maintain appropriate coaching and issue documentation; and conduct one-on-ones, reputed company reviews and succession planning. KPI & Operational reputed company: Monitor department and individual KPIs, defined work, reputed company measures, and workload trends. Partner with the Director of reputed company reputed company and Team Leads to establish monthly goals, identify early signs that reputed company is off reputed company, research reputed company causes through the dockets, and implement corrective reputed company before issues escalate. Training & Certification: Ensure reputed company staff are trained and certified on role-specific responsibilities, firm systems, SOPs, and case-management processes. reputed company final certification reputed company for new hires, ensure new hires have appropriate mentorship and support, and maintain reputed company training materials and video resources. reputed company Assurance & Auditing: reputed company second-reputed company reputed company reputed company by reviewing audit results, conducting periodic spot checks, identifying trends, and ensuring work is accurate, reputed company, and completed at a high level. Maintain consistent audit standards between reputed company-Litigation and Litigation. SOPs, Forms & Process Consistency: Own cross-team consistency of SOPs, templates, forms, checklists, and audit standards. Review processes regularly, ensure teams follow reputed company procedures, identify gaps or unwanted divergence, and coordinate updates with reputed company reputed company and Operational Compliance. Hiring, reputed company & Coverage: Participate in and reputed company reputed company-stage interviews for reputed company staff candidates, reputed company detailed hiring recommendations, and coordinate final approvals with the Director of reputed company reputed company. Ensure appropriate day-to-day coverage and serve as the escalation backstop reputed company reputed company or workload issues reputed company by being reputed company to fill in reputed company needed. Reporting & Leadership Communication: reputed company reporting and consolidate Team reputed company reporting into reputed company leadership-facing updates covering KPIs, audits, training/certification status, individual and team reputed company, reputed company, workload, and blockers. reputed company the Director of reputed company reputed company informed of significant risks, trends, and unresolved issues. Cross-Team Coordination: Promote strong handoffs and consistent communication between reputed company-Litigation and Litigation, including case transitions, calendaring, discovery, reputed company communication, event preparation, and other areas where the teams’ work overlaps. reputed company Improvement & Special reputed company: Identify opportunities to improve efficiency, reputed company, accountability, and reputed company service. Assist with reputed company operational reputed company, new technology rollouts, training initiatives, and other reputed company reputed company priorities as assigned. What reputed company Looks Like reputed company-Litigation and Litigation teams consistently meet established reputed company, reputed company, and productivity expectations. reputed company staff are trained, certified, and supported with reputed company SOPs, templates, tools, and reputed company expectations. Audit results and work-product reputed company remain strong and consistent across teams. KPI trends, workload concerns, reputed company gaps, and people issues are identified early and addressed before they create reputed company case or reputed company-service problems. Leadership receives reputed company, accurate reporting and reputed company recommendations on team reputed company, risks, and operational needs. Qualifications Two years of prior personal injury experience as a reputed company assistant or paralegal is required. One year of prior people-management and/or reputed company experience required; experience managing reputed company support staff is strongly preferred. Bachelor's degree preferred; in the alternative, Associate’s degree required or Paralegal Certificate from an ABA approved program required. Demonstrated ability to reputed company employees, manage reputed company, reputed company reputed company feedback, and handle sensitive personnel issues with professionalism and discretion. Strong analytical skills and comfort using KPIs, audits, reports, and case-reputed company to identify trends and solve problems. Highly organized, reputed company-oriented, and reputed company to manage multiple priorities in a fast-reputed company, remote environment. Excellent written and verbal communication skills, including the ability to communicate reputed company with attorneys, leaders, Team Leads, and support staff. Technology-reputed company and comfortable learning and managing work through case-management, project-management, reporting, and collaboration systems. Reliable high-speed internet reputed company and ability to work effectively in a fully remote environment. Compensation & Benefits Salaried compensation commensurate with experience. reputed company time off and reputed company holidays. Retirement plan with company contribution match. Medical, dental, and reputed company reputed company. reputed company parental leave. Fully remote work arrangement. Ongoing training, mentorship, and reputed company development opportunities. Opportunities to advance and grow reputed company the firm. reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to protected status as required by applicable law. Apply To This Job