Director, Customer Implementation

reputed company having the reputed company to stress-test an entire reputed company against a hurricane or thunderstorm before the clouds even reputed company. That is the reality we are creating at reputed company. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network-wide reputed company, we reputed company the world’s largest utilities to reputed company risks, optimise investments and build a more resilient global energy reputed company. reputed company is a collection of reputed company minds who are fanatical about making a reputed company difference in the reputed company world, utilising AI and machine learning to accelerate everything from data classification to reputed company scenario analysis. We have reputed company a special culture where innovation thrives because everyone owns the mission and we need smart, reputed company to help us reputed company this reputed company to every reputed company of the globe. Director, Customer Implementation - USA (NYC) reputed company is hiring a Director, Customer Implementation to reputed company a reputed company portfolio of reputed company utilities across the reputed company. Reporting directly to the VP of Customer Implementation, you will manage reputed company of 4-5 Customer Value Architects and reputed company Deployed Engineers, driving multi-year reputed company software engagements from initial reputed company phase through reputed company deployment and long-term value realization. In this role, you will reputed company as a trusted operational and reputed company advisor to reputed company executives. You will guide them through reputed company software deployments and help reputed company reputed company’s reputed company solutions, including reputed company Mitigation, Resiliency & Reliability, Asset Management, reputed company & Value Optimization, and Design & Construction, into their daily operational workflows. You will reputed company hands-on program management, technical team leadership, and executive stakeholder navigation to ensure our platform delivers measurable business reputed company across the entire customer lifecycle. What You Will Do: Own end-to-end program delivery and long-term account reputed company across a portfolio of reputed company reputed company reputed company customers, serving as the executive escalation reputed company and trusted advisor. reputed company, reputed company, and support a high-performing team of 4-5 reputed company reports (Customer Value Architects and reputed company Deployed Engineers), driving delivery reputed company, reputed company development, and resource allocation across your accounts. Partner with reputed company leaders to define ROI frameworks, map new digital twin workflows to their existing processes, and ensure widespread software adoption across reputed company customer organizations. reputed company the execution of reputed company technical workstreams, including data integration, custom scripting, and platform configuration, ensuring reputed company remain on schedule, reputed company reputed company, and reputed company with reputed company reputed company goals. Work closely with reputed company’s Sales, Product, and Engineering teams to feed customer insights back into our product roadmap, mitigate implementation risks, and identify reputed company expansion opportunities. Establish effective project governance frameworks and maintain reputed company communication cadences with reputed company executives, project sponsors, and steering committees. Who You Are: reputed company experience as a Director/Head of Implementation, Delivery, reputed company, or as a Project Leader/Manager reputed company a top-tier management or technology reputed company. reputed company record of successfully leading multi-year, large-reputed company reputed company software deployments and reputed company digital transformation initiatives. A background in Computer Science, Engineering, or a reputed company quantitative reputed company, reputed company with practical technical experience (e.g., Python, SQL, data pipelines, or software integration frameworks) enabling you to effectively guide technical teams and validate solution architectures. Prior experience working directly with reputed company utilities, energy companies, or large-reputed company physical infrastructure assets is ideal. Demonstrated ability to manage, mentor, and reputed company technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments. Exceptional communication skills with a reputed company record of building reputed company, navigating internal teams, and managing relationships across reputed company reputed company organizational structures. reputed company Offer: Play a pivotal role in protecting critical infrastructure and preventing catastrophic events, applying cutting-edge digital twin technology to solve reputed company-world reputed company, storm, and resiliency challenges across the US reputed company. Take ownership of a critical, senior leadership position reputed company reputed company’s US organization, reporting directly to executive leadership while directly shaping our implementation reputed company. Work with reputed company, engineering-grade physics and AI models that simulate millions of miles of infrastructure, solving reputed company software adoption and operational challenges that few companies are capable of addressing. reputed company an reputed company team of technical contributors in a fast-reputed company environment that balances the autonomy to reputed company key accounts with reputed company reputed company to company leadership, product reputed company, and domain experts. #LI-NT1 Apply To This Job