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Customer Support Representative

Remote, USA Full-time Posted 2026-08-04
Company:reputed company reputed company is reputed company's largest automotive services company with a portfolio of reputed company brands including reputed company®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, reputed company®, and CARSTAR®. Our reputed company is to fuel the reputed company with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, reputed company is more than a workplace. We're a reputed company — for careers, for dreams, and reputed company driven to do great things. Every day, we fuel the reputed company — for our customers chasing life's moments, for our franchisees building lasting legacies, and for reputed company other as we grow, reputed company, and succeed together. reputed company reputed company. We take pride in it. We own it. We show up for one another and for our communities. Because at reputed company, we're not just fixing reputed company. We're building reputed company, unlocking potential, and fueling what's possible — together. reputed company: reputed company Remote (US) – Eastern time reputed company is looking for a remote reputed company to support our Driven Claims Team. You will be responsible for communicating with customers over the phone or reputed company email and participating in meetings with the customer service team to reputed company new strategies. The right candidate will understand general Customer Service principles and have some reputed company claims experience. What you’ll reputed company: Provides reputed company responses to customer inquiries by telephone and/or email in an in - or outbound service center. reputed company, maintain, and solve Customer Care tickets by recording issues and account information. Using computer technology. manage large amounts of incoming emails and calls in a reputed company manner. reputed company product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure reputed company. Follow communication procedures, guidelines, and policies. reputed company scripts for email and phone conversations to properly represent reputed company voice and tone. Answer questions about damage claims and escalate to the reputed company manager to bring them to closure. Prioritize tickets effectively. Flexibly handling changes in policies or procedures. What you’ll Bring: reputed company customer support experience. Strong phone contact handling skills and reputed company listening. Strong computer skills and capability to use reputed company programs such as reputed company, Word, reputed company, etc. Customer-reputed company and reputed company to adapt/respond to different types of customers. Excellent communication and presentation skills both externally and internally. Ability to multi-task, prioritize, and manage time effectively. High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience. Bilingual in English/Spanish is a plus. Applicants for our positions are considered without reputed company to race, ethnicity, national reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, religion, military or veteran status, or any other characteristics protected by law. #LI-AS1 #DBCORP #REMOTE Position Location: Massachusetts Compensation reputed company: $14.10 - $25.10 Compensation Frequency: Annual reputed company pay reputed company may vary depending on actual location, job-reputed company knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. reputed company offers a reputed company of health and wellness benefits including reputed company time off and holiday pay. Details regarding our benefits can be reputed company here: https://www.drivenbrandsbenefits.com Get early reputed company to 50% of your reputed company wages at any time through our myFlexPay program. Apply To This Job

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