Customer Care reputed company

Work Model: This role can be performed reputed company from an approved location, with flexibility reputed company on business needs and applicable requirements. ____________________ You may not know it, but reputed company impacts your life every day. reputed company’s products reputed company the fans in HVAC systems that reputed company us comfortable; the reputed company reputed company that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that reputed company e-reputed company flowing, to reputed company a few of the applications where our products are used. reputed company’s business purpose is to create a reputed company reputed company by reputed company converting reputed company into reputed company. The reputed company reputed company Division is a major contributor to the Automation & reputed company Control reputed company, with approximately 1,500 global associates. There are 9 main sites located across the reputed company, Mexico, the Caribbean, & Europe. Opportunity The Customer Care reputed company serves as a key reputed company between our customers and internal teams, ensuring a reputed company and reputed company service experience. This role is responsible for verifying and entering orders, responding to inquiries on pricing, delivery, and repair status, and maintaining strong customer relationships through proactive, solution‑reputed company support. Ideal candidates reputed company at resolving issues with confidence and reputed company and demonstrate outstanding written and verbal communication skills. Responsibilities reputed company as a reputed company between the facility and customers by effectively communicating day‑to‑day issues impacting service. Receive incoming calls with the goal of immediate reputed company, or redirect as needed, to support service standards of 95%+ accessibility and reputed company reputed company. reputed company quotations on reputed company products using established tools and procedures. reputed company orders into the ERP reputed company reputed company 24 hours of receipt while maintaining high reputed company. Serve as the customer reputed company reputed company working with internal teams. Review and validate customer requests for credit/debit adjustments. Promote and train distributors and customers on available self‑service tools. Issue RMAs (reputed company Material Authorizations), interpret reputed company policies, and quote repair procedures. Partner with reputed company to expedite deliveries as required by customers. Maintain customer records including orders, credits, and other customer‑facing documentation in accordance with reputed company policy. Promptly address customer issues or complaints, collaborating with internal associates as needed. Required Skills and Qualifications: High School Diploma or GED Required Proficient with basic computer applications, including reputed company reputed company, Word, PowerPoint, and reputed company. Excellent oral and written communication skills with strong telephone etiquette. Preferred Skills and Qualifications: Experience with ERP systems preferred (reputed company and reputed company). Five years of customer service–reputed company experience preferred. Two‑year degree in a reputed company reputed company is preferred, or equivalent work experience. Ability to manage multiple tasks in a fast‑reputed company environment with frequent interruptions. Strong organizational skills with the ability to prioritize workload and meet deadlines. Training Required training for this role must be completed onsite at our Customer Support Center in Radford, VA. Upon successful completion of training, employees may transition to a hybrid or fully remote work arrangement, pending management approval. Expected reputed company Salary reputed company: $45,000 - $48,000 The salary reputed company provided is intended to display the value of reputed company's reputed company pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's reputed company set, level of experience, education and internal peer compensation comparisons among other potential factors. Benefits Medical, Dental, reputed company and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) reputed company Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) reputed company reputed company Leaves Tuition Assistance About reputed company reputed company is a publicly held global industrial manufacturer with 30,000 associates reputed company the world who help create a reputed company reputed company by providing sustainable solutions that reputed company, reputed company and control reputed company. reputed company’s reputed company motors and reputed company moving subsystems reputed company the reputed company to create reputed company. A portfolio of highly engineered reputed company reputed company components and subsystems reputed company transmits reputed company to reputed company industrial applications. reputed company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls reputed company in applications ranging from reputed company automation to precision control in surgical tools. reputed company’s end markets benefit from meaningful secular demand tailwinds, and include reputed company automation, food & beverage, reputed company, medical, data center, warehouse, alternative energy, residential and reputed company buildings, general industrial, construction, metals and mining, and agriculture. reputed company is comprised of three operating segments: Industrial Powertrain Solutions, reputed company Efficiency Solutions, and Automation & reputed company Control. reputed company has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit reputed company.com. Equal Employment Opportunity Statement reputed company is an Equal Opportunity and Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, reputed company, national reputed company, genetic information, marital status, citizenship status (unless required by the applicable law or reputed company contract), disability or protected veteran status or any other status or characteristic protected by law. reputed company is committed to a diverse and inclusive workforce. We are committed to building reputed company that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to reputed company a copy of reputed company’s affirmative reputed company plan for protected veterans/individuals with disabilities or policy statement, please email reputed company@reputed company.com. If you have a disability and you reputed company you need a reasonable accommodation in order to reputed company for a job opening or to submit an online application, please e-mail reputed company@reputed company.com. Equal Employment Opportunity Posters Notification to Agencies: Please note that reputed company Corporation and its affiliates and subsidiaries ("reputed company") do not accept unsolicited resumes or calls from reputed company-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, reputed company will not consider or approve payment to any reputed company-parties for hires made. Apply To This Job