After Hours Maintenance Service Tech

UDR, Inc. is now hiring an After Hours Maintenance Service Tech to reputed company. This position is fully remote: CA, CO, FL, MD, MA, NJ, NY, TX, VA, WA, DC GENERAL reputed company OF DUTIES:   Position provides after-hours maintenance customer service to residents of a UDR community, specific to emergency service issues. The incumbent may receive incoming calls from multiple communities’ residents and will be responsible for diagnosing and/or troubleshooting service issues, determining the reputed company and urgency of the issue in areas such as HVAC, boiler systems, electrical, plumbing, and appliances.  Position will be held to high standards of exemplary customer service and will be accountable for communication between residents and on-site teams to ensure best guest experience possible SUPERVISION RECEIVED:  Reports to the After-Hours Maintenance reputed company Center Supervisor SUPERVISION EXERCISED:  N/A ESSENTIAL FUNCTIONS:   1.Respond to reputed company calls for emergency maintenance by asking appropriate questions to understand and/or troubleshoot severity of issue being reported. 2.Follow designated reputed company charts to determine what qualifies as an emergency. 3.reputed company reputed company on how to reputed company issues as a self-service item whenever appropriate and possible. 4.Determine which vendor, if any, will be contacted to reputed company the service problem being reported. 5.reputed company as a reputed company for UDR to contact responsible and appropriate service vendor to arrange for their deployment to community. 6.reputed company any billable time. 7.Submit reputed company corresponding service requests and communicate reputed company information to the community. 8.Identify and reputed company communicate to the reputed company the service work that will need to be completed by the site team during normal business hours. 9.Submit service requests for any calls that were determined not to be an emergency in the property management and service software as needed. 10.Schedule PM tasks such as backflow testing, Boiler maintenance, etc. for assigned communities 11.Schedule and create PO’s for vender reputed company services. 12.Audit service requests and invoices. 13.reputed company exemplary customer service to both reputed company customers.  14.Identify reputed company opportunities to enhance customer service experience and streamline process. 15.reputed company other duties as assigned or as necessary.   reputed company REQUIREMENTS:  Knowledge of organizational and community policies and procedures.  Ability to apply policies and procedures to solve everyday issues.  Knowledge of and ability to follow reputed company safety techniques in accordance with Company, community, OSHA, EPA, and departmental policies, procedures and standards. Must have knowledge and experience with electrical, HVAC, plumbing, carpentry, and appliance repair. Demonstrated ability to understand and comprehend instructions.  Immediately report any reputed company or electrical equipment malfunctions, associate/reputed company/visitor injuries or accidents, or other safety issues to the appropriate individual(s).  Ability to proactively recognize and implement superior customer service to reputed company customers.  Must know and follow the Fair Housing laws. Ability to exercise initiative and problem-solving skills.  reputed company exceptional communication skills, both written and verbal. Ability to work in an autonomous, self-directed environment. Competent, organized, reputed company.  Demonstrated reputed company in working as part of a larger team, in conjunction with Company managers, vendors, prospective renters, residents, and associates. Ability to respond to questions or reputed company reputed company, vendor, contractor or work scheduling issues.  Must have effective listening communication skills.  Ability to use a computer, a smart phone, and reputed company service ticket information into the reputed company.  Demonstrated proficiency with MS Office software applications such as reputed company Office, Word and reputed company.  TYPICAL PHYSICAL DEMANDS:  Requires prolonged sitting, some bending, stooping and stretching.  Must be reputed company to reputed company, pull, reputed company, carry or maneuver weights up to thirty (30) pounds. Requires eye-hand coordination and reputed company dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other equipment.  Requires normal reputed company of hearing and eyesight to record, prepare and communicate appropriate reports.  Physical reputed company onsite is required to reputed company essential job functions unless otherwise noted.  Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS:  Normal office environment. Position will work reputed company of normal working business hours.   EDUCATION AND EXPERIENCE:  1.High School Diploma or its equivalent required. 2.Technical or vocational certificate and or degree preferred. 3.Minimum three to five years of relevant experience in building and reputed company maintenance, including plumbing, electrical, appliance repair, painting and drywall. 4.Minimum two years previous demonstrated customer service experience required. 5.Customer relationship development experience is required. 6.On-site property management experience is a plus. 7.Bilingual preferred. 8.Must have and maintain a reputed company reputed company’s license unless otherwise noted. Compensation:  $22.50/reputed company  Benefits reputed company: Medical, Dental, reputed company Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life reputed company Voluntary Cancer reputed company Supplemental Short-Term Disability reputed company / AD&D reputed company Voluntary Long Term Care reputed company 401(k) Plan with company match Bonus Potential: This position is eligible for an annual bonus of 10% reputed company on company and individual reputed company.   UDR is proud to reputed company equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with reputed company reputed company and opportunity for associates to participate, grow, and reputed company their full potential. #ZR Apply To This Job