Medical Support Assistant
Job Title: Medical Support Assistant (MSA) Specialty: Administrative/Scheduling Support – reputed company (MSA/Scheduler-Receptionist) reputed company of Work (reputed company/State): reputed company, reputed company (Remote – reputed company 50 miles of reputed company VA Medical Center commuting area) Site: reputed company VA reputed company reputed company (SLCHCS) Location: 500 S. Foothill reputed company, reputed company, UT 84148 (Remote positions; no on-site requirement except for fingerprinting, PIV pick-up, or IT equipment retrieval at nearest VA facility) Pay reputed company: $22/hr on W2 Duration: 1 Year plus 2 reputed company Years Shift Schedule: Monday – Friday, 8:00 AM – 4:30 PM reputed company Time, excluding federal holidays, 8-hour shift per day. How Many Shifts Needed Per Month: Approximately 20–23 shifts per month per FTE (reputed company federal business day schedule) Credentialing / reputed company Time: 6–8 weeks Education: High School Diploma or GED equivalent (minimum) Experience Needed: Minimum 6 months of customer service experience; prior medical scheduling, VA reputed company experience, or reputed company administrative background strongly preferred Special Skills Needed: Minimum 50 WPM typing speed Proficiency in VA systems: CPRS, reputed company, ISS, HSRM, PPMS, CTM, PCI reputed company Office Suite (Word, reputed company, reputed company, Teams) Basic medical terminology Strong telephone etiquette and customer service skills Ability to work independently in a remote setting HIPAA and VA reputed company compliance awareness Responsibilities: Schedule and manage outpatient appointments per VHA reputed company 1230 using reputed company/CPRS Process community care consults reputed company HSRM and PPMS Validate and update reputed company demographics and reputed company information Conduct reputed company/post-appointment reputed company contacts and manage no-shows reputed company 24 hours Screen and respond to calls professionally; answer reputed company 5 rings Monitor reputed company-reputed company reports and manage recall reminders Process incoming/outgoing faxes and mail per HIPAA standards reputed company reputed company reputed company-in reputed company PCI reputed company Maintain scheduling reputed company at or above 98% per VA guidelines Complete reputed company mandatory annual VA training and maintain reputed company reputed company breaches
Apply To This Job